Service BDC Agent
: Job Details :

The Service BDC Agent will do the following:Answer all customer calls promptly and professionallyDetermine customer's primary concern and schedule the necessary appointmentEstablish and maintain great customer relationships that encourage repeat and referral businessWork as a team player and uphold the company's standards of professionalism and integrityWork with Service Advisors to ensure all customers are scheduled efficiently and timelyMake outbound calls to existing customers for follow-up or to schedule maintenance due on vehiclePerforms other duties as assignedWill problem solve and communicate with customers (written and verbal)Follow all company policies and proceduresAttend Training Sessions and Meetings as required.The Service BDC Agent will possess the following:Strong customer service skillsPrevious inbound/outbound customer service, call center experience a mustProfessional appearance and work ethicProficient computer skills, ability to manage multiple systemsStrong organizational and time management skillsMust be energetic, enthusiastic and team-orientedWilling to submit to a pre-employment background check & drug screenBenefits:Medical PlanDental PlanVision Plan401K PlanPaid VacationPaid TrainingPromote from withinDiscounts on Products + ServicesThe Service BDC Agent Roles has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $17.00 and $17.00. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.