Service BDC Associate
: Job Details :

SUMMARYLooking for a Service BDC associate/rental coordinator to join our growing service department. You'll work closely with clients, staff and upper management to ensure the highest level of customer service.WE OFFER:Health, Dental, Medical401KPaid Time OffManufacturer training/classesRESPONSIBILITIESCreate, maintain and measure business development processesProvide rental vehicles to customers using fleet of in-house rentalsWork within a group of customer service representatives in a call center environmentAttract potential clients and retain current clientele by answering product and service questions received via phone and/or internetContribute to high scores for the manufacturer's customer satisfaction index (CSI)Strive for continual improvement in the BDC and the company as a wholeHold yourself to high moral and ethical standards and conduct yourself with honesty and integrityREQUIREMENTSDigital marketing experience is requiredPrevious dealership experience is a huge plusSuperior communication skills, both oral and writtenStrong email and phone presence is necessaryEnthusiastic with high energy throughout the workdayOutstanding organizational skillsAbility to stay strong and calm in a stressful environment; must thrive under pressureMust be willing to submit to a background check to employment.About the DealershipMills Auto Group understands rapid growth in the automotive space. Family-owned and operated for the past 18 years, we are proud to have grown from 1 store to over 30. Most of our team of dedicated and motivated leaders have been with us since the beginning, many starting in entry-level roles themselves. We understand the importance of employee growth and promote from within often.In addition to career development, at Mills Auto Group, you are recognized for your accomplishments. We have quarterly and yearly employee appreciation events. We participate in Degrees at Work and fund our employees' college education!We encourage you to get involved with our community outside of the office as well – whether you choose to participate in the Boys and Girls Club, Wounded Warriors, or Support Future Leaders, there is always an opportunity for our employees to help our community.We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.