Job DetailsJob LocationNorthtown Kia - Amherst, NYPosition TypeFull TimeEducation LevelHigh SchoolSalary Range$15.50 - $15.50 Base+Commission/monthTravel PercentageNoneJob CategoryCustomer ServiceDescriptionOccupational Summary:
- Responsible for answering incoming calls from customers inquiring and wanting to schedule service work.
Schedule:
- Full-time, 40 hours a week, with flexible availability and must be able to work 2 Saturdays a month.
- This is an in-office position and is NOT work from home.
Pay Rate:This is an hourly, plus commission, position that is based on performance. No selling is required.Essential Job Functions:
- Answer all incoming calls for the service department.
- Schedule service work, for our customers, utilizing our scheduling software system
- Conduct service checks to see where the car is along in the process of service work when asked by a customer.
- Follow-up with customers on their service appointment, if they have not conducted the service survey within 48 hours of receiving car back
- Email management regarding any concerns or problems customers bring to your attention regarding their most recent service experience
- Show empathy and urgency for customer concerns and the steps to get the concern addressed
QualificationsQualifications:
- Positive, energetic demeanor on the phone.
- Previous, consistent, successful customer service roles
- Excellent communication skills and ability to understand customer needs.
- Ability to read and comprehend instructions, both verbal and written.
- Strong computer skills.