Location: New Castle,DE, USA
Building the people that build the world.
With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.
As part of Detection and Measurement, CUES is the world's leading developer of water, wastewater, and storm water inspection equipment. With CCTV cameras, pre-built vehicles, and software for pipeline inspection and rehabilitation, we improve the safety and reliability of our water infrastructure systems.
How you will make an Impact (Job Summary)
SPX is a diverse team of unique individuals who all make an impact. As a Service Center Administrative Assistant, you will be responsible for providing exceptional customer service. Process documentation, maintain records, provide high quality customer service support, and work independently and as part of a team.
What you can expect in this role (Job Responsibilities)
While each day brings new opportunities at SPX, your core responsibilities will be:
* Supports Senior Manager and Customer Service Department in implementing policies and practices:
* Provide professional customer service as primary liaison between customers, management, and the service department.
* Job processing including constructing job orders, accurate accounting of labor hours, inventory management, cycle counts and shipping of service products.
* Ensure the efficient and smooth day-to-day operation of our office.
* Answer and direct phone calls.
* Write and distribute email, correspondence memos, letters, faxes and forms.
* Develop and maintain a filing system.
* Provide general support to visitors.
* Knowledge of office management systems and procedures.
* Proficient in MS Office (MS Excel and MS PowerPoint, etc.)
* Excellent time management skills and the ability to prioritize work.
* Attention to detail and problem solving skills.
* Excellent written and verbal communication skills a must.
* Strong organizational skills with the ability to multi-task.
* Parts Sales:
* Take parts calls via phone and internet
* Track urgent and late packages
* Work with accounting department to maintain customer account information
* Complete Material Return Authorization (MRA) paperwork when defective or incorrect parts must be returned
3. Loaner Coordination
* Coordinates loaner equipment resources with dealer or customer
* Monitors, communicates and follows up on loaners and repair while balancing customer' expectations with available capacity
* Loaner inventory management
* Repair Coordination
* Leads and influences others to provide the quickest turnaround time in the industry
* Obtain repair information from the customer as to the scope of work
* Monitor, communicate and follow up on repairs while balancing customers' expectations with shop capacity
* Administrative Function
* Prepare relevant paperwork and maintains updated files and electronic records
* Beginning to end responsibilities of customers' repairs in ERP and Equipment Tracking Systems (ESTA)
* Verify and correct as needed; inventory transactions in ERP and Material Requirements systems.
* Reviews technician's write up for readability and accuracy - previews and edits repair history
* Communication
* Provides information or answers for customer inquiries via telephone, e-mail, facsimile or face-to-face.
* Refers and hands-off customers to appropriate personnel.
* Discusses repair issues with customers, shop personnel and management in order to convey accurate and meaningful information.
* Establish and maintain friendly and professional interpersonal relationships with customers and team members.
* Exercise enterprise wide vision and flexibility to reconcile non-routine concerns.
* Refer potential leads to sales for obsolete or non-repairable equipment.
* Participate in daily, weekly and monthly meetings to review work goals to exceed customer expectations.
* Must be a team player and a self-starter to carry out tasks and goals with clear directives and the boldness to ask questions when further direction is needed.
* Work positively and effectively with team members at corporate facility.
What we are looking for (Experience, Knowledge, Skills, Abilities, Education)
We each bring something to the table, and we are looking for someone who has:
Required Experience
* Exceptional interpersonal and customer service skills.
* Must have strong problem solving and troubleshooting ability
Preferred Experience, Knowledge, Skills, and Abilities
* Inventory control
* Invoicing experience
Education & Certifications
* Bachelor's degree/Associates degree
Travel & Working Environment
* Must be able to complete shipping/receiving/inventory duties, including lifting of parts, bending and standing
How we live our culture
Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.
What benefits do we offer?
We know that the well-being of our employees is integral. Our benefits include:
* Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
* Competitive health insurance plans and 401(k) match, with benefits starting day one
* Competitive and performance-based compensation packages and bonus plans
* Educational assistance, leadership development programs, and recognition programs
Our commitment to embrace diversity to build a culture of inclusion at SPX
We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.
SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.