Location: Ithaca,NY, USA
Service Center AssistantAPPLYStudent and Campus Life (SCL) inspires transformation in all Cornell students on their journey of individual, academic and personal evolution. Our division is comprised of leading student affairs experts who support our campus on pressing student life matters including public service, health, wellness, social justice, residential living, food services, sports, recreation, career services, and student activities and organizations including sorority and fraternity life. We provide support and services to roughly 25,000 undergraduate, graduate, and professional students on multiple campuses in the U.S. and abroad.As part of SCL, the Conference and Event Services (CES) team supports the planning and execution of high-volume conferences and special on-campus events, ranging from small meetings to large university-wide events. Within CES, the Service Centers, located within student union buildings and some living and learning centers, contribute to an excellent guest and user experience by providing a central hub to coordinate a wide variety of support tasks to both our Housing and Conference Services teams throughout the year.The Service Center Assistant, promotes a welcoming and informative reception to all students and guests by providing a high level of customer service around critical tasks such as key disbursements, mail and package services, and assisting a broad constituency of groups (students, faculty, alumni, other distinguished guests) with any questions or unique requests to ensure their needs are consistently met. The Service Center Assistant ensures that all daily administrative and clerical processes are complete for their respective Service Centers in an efficient and timely manner and will also coordinate the efforts of student guest service agents through serving as a resource and role model for these student workers. Additionally, this role will collaborate on annual initiatives that have a larger impact on other Service Centers and House offices.A successful Service Center Assistant will:Be driven by a passion for excellent customer service and have strong attention to detail around important protocols that ensure the safety of our students and guests.Create a welcoming and inclusive environment for a large, diverse community of guests as well their unique student teams.Consistently utilizing good-judgment and tact, specifically around confidentiality as well as prioritizing resources, to ensure minimal follow-up is required.Build strong working relationships will other team members in other Service Centers, House Office Staff as well as SCL and university partners to facilitate cross-departmental collaboration and ensure operational coordination and delivery.Support SCL mission by providing appropriate training and coaching to student staff.Required Qualifications:High school diploma or equivalent with at least two years of related experience in business management, customer service, event planning or equivalent combination of education and experience.Proficiency with basic Office software, desktop programs, and technology; including e-mail, web research, and database management.Experience in and/or demonstrated commitment to supporting diversity, equity, access, inclusion, and well-being.Demonstrated skill in the understanding of cultural differences.Proven experience connecting diversity, inclusion, and wellbeing practices to business goals.Unit assignments and schedules are likely to change. A successful Service Center Assistant must be able to occasionally work varied and extended hours including nights, weekends, and some holidays, based on business needs.Preferred Qualifications:Additional education including an Associates or Bachelor's degree in related courseworkAdditional experiences beyond two years in a related field including experience in conferences, events, and/or programsExperience or knowledge of the higher education sector with specific experience around Housing systems and/or procedures;Prior supervisory experience with student staffNo relocation assistance is provided for this position. Visa sponsorship is not available for this position. This position is located in Ithaca, New York. The successful applicant will be expected to work primarily on-campus.Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information.University Job Title:Guest/Client Services AgentJob Family:Auxiliary ServicesLevel:CPay Rate Type:HourlyPay Range:$22.60 - $24.03Remote Option Availability:OnsiteCompany:EndowedContact Name:Jana EnglishJob Titles and Pay Ranges:Non-Union PositionsNoted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:Prior relevant work or industry experienceEducation level to the extent education is relevant to the positionUnique applicable skillsAcademic DisciplineTo learn more about Cornell's non-union staff job titles and pay ranges, see Career Navigator.Union PositionsThe hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell's union wages, see Union Pay Rates.Current Employees:If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell.Online Submission Guidelines:Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by dragging and dropping them into the dropbox or by using the upload icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.Employment Assistance:For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email ...@cornell.edu.If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Institutional Equity and Title IX at voice (607) ###-####, or email ...@cornell.edu.Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing ...@cornell.edu.Notice to Applicants:Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.EEO Statement:Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.2024-11-07EEO Statement: Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.Minimum Salary: 31200.00 Maximum Salary: 31200.00 Salary Unit: Yearly