WESTconsin Credit Union, a leader among financial service providers, has an exciting opportunity for a Service Center Representative to join our team! As a Service Center Representative, you will be responsible for answering inbound calls and assists members with a wide range of account questions and member needs via calls and internal communication channels.Primary Responsibilities
- Serve credit union membership by providing service and information in a pleasant, professional, and efficient manner via phone in a fast-paced call center environment
- Accurately complete account maintenance and process account transactions per member request. Research and resolve complex member questions, issues, and concerns with a focus on a one call resolution. Partner with Service Center Team Leads, Supervisors, and other departments as necessary.
- Maintain knowledge including but not limited to loan servicing, wire transactions, debit/credit card maintenance, online banking, fraud, appointment scheduling, and transactions
- Provide technical support to members, successfully navigating multiple computer programs when assisting the member on the phone
- Educate members on the most efficient way to do their business with the credit union. Use active listening to identify member needs and offer products and services to meet those needs.
- Accurately verify members and be on the front line of fraud prevention
- Utilize written communication across a variety of channels such as email, chat, and member relationship management and sales system to assist the member in the moment
- Recommends policy and procedure changes and additions
- Keep Service Center Team Leads and Service Center Supervisors informed regarding member impact items
Qualifications
- Associate degree from two-year college or technical school; or two years of related experience; or a combination of two years of related education and experience
- Previous customer service experience is preferred
- Excellent listening, verbal, and written communication skills
- Proficient with Microsoft Office Suite and related program software
Why WESTconsin?
- Excellent Health Care Plans - Medical/Dental/Vision/Prescription Drug Coverage
- A generous 401(k) with Company Contribution and Match
- Flexible Spending Accounts
- Competitive Compensation
- Student Loan Reimbursement Program
- Tuition Reimbursement
- Short & Long Term Disability fully paid
- Employee & Dependent Life Insurance
- PTO/11 Paid Holidays
- Position begins onsite in Menomonie, WI, but may become eligible for future remote work considerations
We are an equal opportunity employer.