Service Center Specialist
: Job Details :

Job TitleService CenterSpecialistPay Grade/ClassGrade 4 | Salary range from $57,000.00/yr DepartmentHome Office | Service Center FLSA StatusFull Time | Non-ExemptSupervisor (title)Manager, Service Center LocationAtlanta, GAPOSITION SUMMARY (Basic purpose or primary function of job)The Service Center Specialist is responsible for serving as an expert in Arthritis Foundation online community engine, fundraising, and email marketing platforms to support field staff and volunteers in engagement efforts. JOB RESPONSIBILITIES (Principal responsibilities or job duties)1. Support field staff and volunteers by creating and maintaining event sites, donation and registration forms and web pages in appropriate platform and within the service level agreement specified for each request. Ensure event sites are set-up and functioning appropriately prior to go-live. Provide reports as requested and any additional support as needed.2. Support field staff and volunteers in engagement efforts by executing email marketing campaigns, utilizing organizational best practices. 3. Support field staff and volunteers use of Community Engine platforms (Connect Group, Online Community). Assist with troubleshooting.4. Ensure timely and accurate revenue and data processing and entry.5. Assist with training staff and volunteers on online engagement platforms to help support their engagement efforts.6. Traffic manage Service Center tickets including first response, review of assets, and communication of any issues or delays. 7. Maintain an excellent level of customer service.8. Works closely with all members of the Service Center team to keep them informed of issues that arise in the field. 9. Other duties as assigned by the Manager, Service Center.REQUIRED EXPERIENCE & EDUCATION1. Bachelor's degree or equivalent experience.2. Excellent organizational skills, attention to detail, and ability to handle multiple tasks and set priorities in a fast-paced environment.3. Demonstrated expertise in working with and understanding Donor Drive. OneCause, Salesforce Marketing Cloud and Salesforce CRM software with a minimum of one year experience on each platform or relevant experience on similar platforms.4. Previous experience managing technology and logistics for fundraising and mission events.5. Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), web-based applications, social media, and computer equipment.6. Ability to work independently as a motivated self-starter with limited supervision and manage projects to completion with accountability for goal setting and results.7. Superior oral and written communication skills; strong interpersonal skills with demonstrated ability to interact positively and work collaboratively in a diverse environment with individuals at all levels inside and outside the organization, including staff, and volunteers.8. Outstanding customer service skills.9. Ability to work in remote/virtual environment.ESSENTIAL JOB FUNCTIONS AND TIME ALLOCATIONSCreate and maintain event web sites, donation and registration forms and web pages, execute email marketing campaigns.50%Respond to support requests.45%Provide reporting as requested.5%Total 100%