Overview:
Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
About the team:
You will be a part of a current team of 6 product owners, working with the development, support, service order management and UI/UX teams, among others.
Responsibilities:
As a Product Owner for the Service Cloud Technical Support at Keysight Technologies, your responsibilities will include:
- Setting up the product vision: Youll help define the long-term strategic direction for the Keysight Support Portal, to provide a modern, intuitive customer experience, taking in consideration new AI technologies and new experiences.
- Handling the product backlog: Youll define and prioritize features, enhancements, and bug fixes, ensuring the development team focuses on valuable functionality.
- Providing acceptance criteria: Youll collaborate with stakeholders to define clear criteria for feature completion and quality.
- Managing stakeholders: Youll engage with business stakeholders, customers, as well as the support and delivery team to align product strategy and drive execution.
Qualifications:
- Product Management Expertise: Being able to develop a deep understanding of customer needs and translate them into actionable product strategy and features.
- Strategic Vision: As a Product Owner, youll define the long-term vision for the product. This involves considering future trends, technological advancements (such as AI integration).
- Stakeholder Management: Effective communication and collaboration with various stakeholdersdevelopment teams, business leaders, customers, and end-usersare essential. Youll need to balance competing priorities and ensure alignment.
- Agile Methodology: Familiarity with Agile practices is crucial. Youll manage the product backlog, prioritize features, and work closely with the development team during sprints.
- Customer-Centric Mindset: Prioritizing the best possible customer experience is at the core of your role. Empathy for end-users and the ability to advocate for their needs are vital.
- Technical Acumen: While you dont need to be a developer, understanding technical concepts related to SalesForce helps you make informed decisions and communicate effectively with the engineering team.
Careers Privacy Statement ***Keysight is an Equal Opportunity Employer.***