Location: New Castle,DE, USA
Overall Summary
As a service consultant you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records. You will serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Education
High School
Experience
1-3 years
Additional Information
HIRING BONUS FOR THE RIGHT CANDIDATE!!!
Automotive Service Advisor / Service Writer - Full Time
Hertrich Family of Automobile Dealerships seeks an energetic Automotive Service Advisor to enhance our world class service team!
* Are you looking for spectacular growth opportunities?
* Do you thrive in a fast-paced environment where you have unlimited career potential?
* Are you an enthusiastic individual who wants to work for a mission driven company?
Then our Company is the right fit for you! Hertrich Family of Automobile Dealerships, the largest automotive group in Delaware and the Eastern Shore is seeking a Service Advisor to join our professional team.
Our Automotive Service Writer is responsible for overall commitment to client services for our dealership clients. In this position, you will use networking and client relationship skills to sell the Company's services
Hertrich offers:
Extremely Competitive Salaries
Medical, Dental, Vision, Accident, Cancer, Disability, & Life Plans
Paid Vacation
Paid Holidays
Personal Days
401K Plan with Employer Match
Employee Purchase Discounts
Auto Service Advisor / Writer Duties Include but are not limited to:
Meet and Greet Service Customers promptly
Answer incoming service calls and schedule appointments
Advise customers of estimated service/repair costs and anticipated completion time
Coordinate repairs/service orders with Technicians
Record and report issues to Service Manager
Ensure complete customer satisfaction by getting it right the first time
Suggest appropriate additional service to the customer
Other duties as directed by the Department Supervisor
Automotive Service Advisor Qualifications:
Must be a customer-oriented, self-motivated team player
Prior sales and/or customer service experience required
Prior up-selling experience a plus
Must be computer literate
High School Diploma or GED required
Must be available to work a flexible schedule that will include some evenings and Saturdays
Must have a valid driver's license and few to no points on driving record.
Offers of employment are conditional. Candidates must successfully complete a Pre-Employment Drug Screening, Criminal Background Check, and Motor Vehicle Record Check. A criminal record will not automatically disqualify an applicant from employment. We are a drug-free workplace. We are an EEO/ AA employer. Job seekers will be given consideration without regard to their disability or protected veteran status.
Employment Position: Full Time
Salary:
$45,000.00 - $95,000.00 Yearly
Salary is not negotiable.
Zip Code: 19720