Company Description
Victori Medical, formerly known as The Alternative Source Medical, is a leading provider in the medical and surgical equipment industry. Based in Vernon Hills, IL, we specialize in offering new, used, and professionally refurbished equipment to healthcare professionals and facilities, ensuring quality and reliability in every product.
Role Description
We are seeking a detail-oriented and organized individual to join our team as a Service Coordinator/Administrative Assistant. In this role, you will play a crucial part in supporting our service department by efficiently coordinating service requests, maintaining clear communication between internal teams and customers, and ensuring smooth operations through accurate data management.
Qualifications
- Service Coordination and Operations Management skills
- Excellent Interpersonal Skills and Communication abilities
- Strong Customer Service orientation
- Ability to multitask and prioritize tasks effectively
- Experience in the medical equipment industry is a plus
- Proficiency in Microsoft Office suite
- Fluent in Spanish Preferred
Responsibilities:
- Coordinate service requests and arrange service calls promptly and efficiently.
- Act as a liaison between internal teams (such as service, sales, and management) and customers to facilitate effective communication and resolution of issues.
- Support the service department by ensuring accurate data collection for timely billing and effective project management.
- Handle customer inquiries and provide timely, helpful responses.
- Order necessary parts and supplies to support service operations.
- Utilize our cloud-based management system (Monday.com) for updating orders and communicating with sales representatives.
- Screen and direct phone calls, and distribute correspondence as needed.
- Maintain the office filing system, ensuring documents are organized and easily accessible.
- Make travel and accommodation arrangements for staff as required.
- Assist with accounts receivable tasks, including invoicing and collection efforts.