Service Coordinator
: Job Details :

· High School or equivalent 3 years' experience in customer service/dispatching. Proficient with computers, Windows applications (Oracle experience a plus)

· The qualified candidate will be an integral part in the continued success and growth of the Service Department.

· This position requires a high energy level with a focus toward customers and a strong desire to succeed

· Good organizational skills, attention to detail and excellent communication skills are required

· Scheduling general service calls, preparing and invoicing service calls.

· Perform a variety of customer service/dispatching and administrative duties required to receive, screen, record, prioritize, assign and close customer requests for technical service support and inspections Duties:

· Receive, enter, check Accounts Receivable and schedule customer phone requests for service in the ACE system.

· Communicate with our Service Resource Center for all service calls.

· Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed.

· Reassign work as needed, making judgments based on current workloads & priorities.

· Regular contact of customer to communicate status changes.

· Professionally field customer complaints and attempt to resolve, involving supervisor when necessary.

· Validate and perform invoicing transactions for service calls in ACE daily.

· Completed service calls to be invoiced within 48 hours.

· Maintain confidentiality of customer and employer information at all times.

· Maintain inventory and supplies needed to perform work and fill the logistics coordinator roll, which includes sourcing, ordering and tracking needed parts and supplies.