Service Coordinator
: Job Details :

Location: Hanover, MD 100% on Site

Schedule: Monday through Friday 8am-5pm

Type: Temporary to Permanent

Payrate: $19 to $23 an hour depending on experience

Ultimate Staffing has a partner with an organization looking for a Service Coordinator. They are a well-established organization, that continues to grow year over year. This role is responsible for managing and coordinating service-related activities within the organization. This role involves providing excellent customer service, handling invoicing, scheduling technicians, and performing a variety of administrative duties to ensure efficient service operations. The ideal candidate is highly organized, detail-oriented, and capable of multitasking in a fast-paced environment.

Key Responsibilities:

• Act as the primary point of contact for customers, addressing inquiries, complaints, and service requests.
• Ensure customer satisfaction by providing timely and professional communication.
• Coordinate and schedule service appointments for technicians based on availability and customer requirements.
• Maintain the service calendar, ensuring efficient use of resources and minimal downtime.
• Assist with resolving billing discrepancies and answer customer billing inquiries.
• Maintain service records, job logs, and customer databases to ensure accurate documentation.
• Assist with other general office duties as needed.
• Serve as a liaison between customers, technicians, and internal teams to ensure smooth service operations.

Qualifications:

• Proven experience in a customer service or administrative role, preferably in a service-related industry.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Proficiency in MS Office (Word, Excel, Outlook); experience with scheduling or CRM software is a plus.
• Attention to detail and problem-solving abilities.
• Knowledge of invoicing and billing practices, a bonus.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.