Service Coordinator
: Job Details :

TWC Services, Inc., is an industry leader in Commercial Refrigeration, Air Conditioning, and Commercial Cooking Equipment. What makes us world class? We put our employees first! Hiring great people has made us the best place to work, and we have over 115 years of experience of doing just that.

We are seeking an experienced service coordinator with strong computer and organizational skills. This position coordinates customer service requests from initiation to completion. Partnering with service operations management, the service coordinator communicates the service schedule with the customer, coordinates with and schedules the Technicians while ensuring that the customers service request is completed in a timely manner.

Qualifications & Responsibilities:

• 2+ years experience in a dispatch/ operations / customer service position
• HVAC/R industry experience preferred but will train the right person
• Schedules service requests and handles client inquiries and concerns
• Prepares weekly/monthly execution plans for planned service agreements
• Procures parts-materials-tools
• Conducts customer service follow-up
• Facilitates the administration of warranty claims
• Receives/reconciles completed work orders
• Maintains up-to-date client account information
• A team player with quality craftsmanship and a good attitude
• Good driving record with a clear background check and drug screen
• Must be bilingual (English / Spanish)

We Offer:

• Paid holidays
• Health, dental and vision insurance
• Growth potential with a stable company
• Paid vacation
• Health club reimbursement
• Wellness plan with lifestyle spending account
• 401k with company match and profit-sharing
• Continuing education and advancement opportunities
• Tuition reimbursement
• Term, AD&D and Dependent Life insurances
• Prepaid Legal

TWC Services Inc., is a service-industry leader in Commercial Refrigeration, Air Conditioning and Commercial Cooking Equipment operating under a people-first approach. With roots dating back to 1906, TWCSI has expanded to over 30 locations and counting throughout the southern United States, with Corporate Headquarters in Des Moines, IA.

TWC Services, Inc is an EOE, including disability/vets.

TWC Services, Inc participates in E-Verify.