A leading construction company in the Greater Atlanta area is seeking a dedicated Service Coordinator to provide comprehensive support to all operating units. This role requires effective communication, customer focus, and a proactive approach to addressing needs and resolving concerns.
Responsibilities:
- Plan, organize, and establish objectives and goals for assigned projects.
- Communicate effectively with operating units to provide information, address questions, and resolve concerns.
- Respond to customer inquiries by answering product and service questions and recommending relevant solutions.
- Open and maintain customer accounts by accurately recording and updating account information.
- Resolve product or service issues by investigating complaints, determining root causes, and implementing timely solutions, ensuring follow-up for resolution.
- Maintain financial accounts by processing customer adjustments as needed.
- Recommend new products or services to management by analyzing customer feedback and needs.
- Prepare reports on products or services by collecting and analyzing customer information.
- Serve as a resource for operating units to enable proactive consultation and support.
- Investigate and resolve problems, gathering and analyzing relevant information to take the appropriate course of action.
- Maintain professionalism and integrity in all interactions.
- Perform additional related duties as assigned.
Qualifications:
- High school diploma or equivalent required; college degree preferred.
- Construction experience is preferred
- Prior experience in customer service, ideally in a call center environment.
- Strong quality focus and problem-solving skills, with the ability to manage difficult customer situations.
- Excellent documentation skills and attention to detail.
- Superior listening and communication skills, with the ability to comprehend and convey information effectively.
- Ability to read and interpret instructions, correspondence, and policy documents, and communicate comfortably with team members.
Benefits include medical, dental, vision, PTO, 401k, etc.
Please apply with your resume for consideration.
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