Service Coordinator
: Job Details :

Job PostingService CoordinatorPreferred Location: Bloomington-Normal, ILRoomReady is looking to expand our Support team with a responsible, detail-oriented, fast-paced, results-driven individual. The Service coordinator is primarily responsible for answering phones and emails, scheduling and confirming service resources for a variety of work requests, and inputting customer data into company systems. This position also organizes workflows and appointments by reading and routing correspondence, communicating with customers, collecting appropriate information, and managing assignments. This role is a hybrid role, reporting to our Bloomington facility three days a week.About UsRoomReady is a growing audiovisual technology company that believes technology must improve the meeting room experience, simple is better, and speed matters. All our employees live those beliefs daily through providing an avenue to execute our innovative solutions.RoomReady has 6 Core Values that we look for in every candidate:Care Deeply- listen to learn, engage in debate, be civil, do moreHustle Smart- do and think versus do or thinkUse Common Sense-solve problems with simple, practical ideasOwn It-be eager, ask questions, learn from mistakes, do what you say you will doHelp Others- be deliberate about helping others, always do what is rightStay Grateful- find joy and approach every situation as an opportunityRoomReady runs on EOS (Entrepreneurial Operating System). All employees at RoomReady are asked to use the simple, practical tools of EOS. This system is creating a more cohesive, functional, and healthy leadership team and is helping our company get better at:Vision-getting everyone in our organization 100% on the same page with where we're going, and how we plan to get thereTraction®-instilling focus, discipline, and accountability throughout the company so that everyone executes on that vision-every dayWhy work for us?

• 4 outstanding medical plans to choose from, and one plan is FREE - plus FREE Dental and Vison coverage for our employees!
• 3 weeks PTO
• Paid Maternity Leave
• Awesome people!
• Profit Sharing
• Weekly Pay

Key Responsibilities

• Schedule department resources based on skillset and availability to fulfill incoming work requests
• Manages department schedule by maintaining calendars for department personnel and arranging meetings, onsite tasks, and travel.
• Speak with customers over the phone to schedule, remind and follow up on appointments
• Identify scheduling conflicts and work with leadership within Support, Service other departments to resolve resource conflicts.

Skills and Qualifications:As a Service Coordinator you need excellent communication and customer service skills combined with strong attention to detail:

• Proficiency in programs such as MS Word, Excel, and Outlook
• Professional, organized, and excellent verbal and written communication.
• Must thrive in a fast-paced environment and effectively handle stressful situations.
• Must be solution-focused, forward-thinking, and can perform more than one task at a time.
• 2 years in a customer-facing, customer service role, project management, or other coordinator-type roles.
• Prefer an Associate's Degree or equivalent work experience.
• Prefer Prior AV and or IT department experience

Candidate Instructions:Interested candidates who meet the minimum skills and qualifications as described above should visit RoomReady.com and apply under the careers tab. All applicants must complete an online assessment here: RoomReady is an equal employment opportunity employer. Employment decisions are based on merit and business needs and not on race, color, citizenship status, religion, creed, gender, sexual orientation, national origin, ancestry, age, disability, genetic information, marital status, veteran status, or any other factor protected by law. RoomReady utilized E-Verify and is committed to providing reasonable accommodation for handicapped and disabled employees.