Location: Shelton,CT, USA
Generac Power Systems - Service Coordinator Lead - Shelton, Connecticut We are Energy Systems, the leader in industrial power solution sales, service, and rentals.With an ongoing tradition of providing excellent products and outstanding service for our customers, Energy Systems is one of the longest existing Generac Industrial Distributors in the United States. We are a full-service distributor of Generac equipment and solutions providing sales, service, and rentals.At Energy Systems, a subsidiary of Generac, our people help make the world safer, brighter, and more productive. United by our Values, people with diverse backgrounds and points of view work together to ensure our customers have peace of mind.The Service Coordinator Lead position is responsible for creating jobs, answering incoming service calls, reporting on service department jobs and completions, processing new contracts and renewals, and managing overall administrative workflow for the Service Department.Major ResponsibilitiesCreating jobs, answering incoming phone calls, and assisting with the scheduling of technicians.Organizing technician workload according to geographic, technical and timeliness requirements impacting mean time to repair and first time fix metrics.Scheduling preventative maintenance and repairs with customers.Using specific customer portals to manage all open work orders.Tracking open jobs and seeing them through to completion.Processing new contracts and renewals in electronic management system.Meeting with the service operations team regularly.Supporting other Service departmental roles on an as-needed basis.Mentoring other service coordinators to achieve optimal efficiency.Training service team and providing guidance as needed.Serving on a rotating on-call team to respond to emergency calls, typically every four to five weeks.EducationAssociates or Bachelor's degree in a related field (or equivalent experience).Work ExperienceThree to five years of administrative experience in a service-related business and three to five years of scheduling field technicians and/or customer service.Knowledge / Skills / AbilitiesComputer literacy is required, including a working knowledge of Microsoft Office applications (i.e., Outlook, Word, Excel).General knowledge of service parts and the service industry, including basic mechanical and technical aptitude.Incorporate time management skills by prioritizing work assignments.Proven interpersonal skills with both internal and external customers, including being a team player.Ability to handle high-pressure situations.Customer satisfaction and mediation strategies.Basic math skills for computing percentages, multipliers, sales tax, and totals on parts orders.Preferred Job RequirementsEducationBachelor's Degree in Business.Degree in Diesel Technology or a related field.Knowledge / Skills / AbilitiesWorking knowledge of business enterprise systems (e.g., FieldServio, SAP, etc.).Proficiency in schematic and service documentation.Physical Demands:While performing the duties of this job, the employee is regularly required to talk and hear; use hands to manipulate objects or controls; stand and walk; and occasionally stoop, bend, or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel may be required.Great Reasons to Work for Energy Systems:Competitive Benefits: Health, Dental, Vision, 401k, and many more.Pride in our work during storm responses.Opportunities for community involvement through our Volunteer Time Off program.A fun and inclusive workplace culture with various team-building events.“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”#J-18808-Ljbffr