Service Delivery Coach
: Job Details :

Based on the Middle Peninsula area. The office location is 68 Oakes Landing, Saluda, VA. Service areas: Saluda, Middlesex County, Matthews, King and Queen, GloucesterSUMMARY Performs social work, mobility case management, and employment services to pre-release and post release individuals transitioning back into the community.The coach will assist individuals housed in the Middle Peninsula Regional Security Center and other prisons as assigned. This position will provide supportive services including counseling to guide the individuals and their families from prerelease to post-release life.ESSENTIAL DUTIES AND RESPONSIBILITIESOther duties within the scope of this position may be assigned. Manages intense caseload and coordinates internal and external services for assigned families. Assist clients in achieving self-sufficiency; assess needs of households and determines appropriate supportive services; meet with clients regularly and assign individuals and families to activities aligned with individual and household development plans. Provide case management/coaching services not limited to job readiness skills, employment, and housing coordination. Daily travel to the Middle Peninsula Regional Security Center, Greater Peninsula counties, and Newport News and Hampton. Travel is expected 75% local and 10% non-local. Requires reliable transportation and valid Virginia Driver's License with auto insurance. Pre-screen, conduct intake and assessments to determine program eligibility, and enroll if applicable. Responsible for entering all demographics, interactions (case notes), services, and outcomes for both the individual and family members in empowOR (client management database). Manage the day-to-day support and services for enrolled individuals and families with a specialization in employment placement and support, homelessness prevention/rapid re-housing, and transitional supportive services. Establishes and monitors individual and household development plan goals through information and assessment of client background. Conduct home visits Help inmates at correctional facilities with outreach and advocacy upon release in the community. Develop, maintain, and document a strong network of referral sources to generate positive outcomes for all enrolled in the program. Maintains confidentiality of department issues and documentation. Participate in Diversity, Equity, and Inclusion activities such as training and committees. Provides assistance to other employees or departments as needed. Represent the organization in professional, civic, and community groups as requested by the CEO. Performs other related duties as required.SKILLS REQUIREDOther skills within the scope of this position may be assigned. Prepare weekly, month, and quarter reports. Ability to document interactions, services and outcomes provided. Comprehensive understanding of data systems, including tracking, reporting, monitoring, customer satisfaction, and evaluation. Ability to work independently, take initiative and be an effective team member. High-level communication and interpersonal skills a must. Exceptional time management skills with ability to multitask; ability to work well under pressure, prioritize workload, and meet tight deadlines.SAFETY RESPONSIBILITIES In addition to complying with the guidelines for all associates: Comply with all Federal, State and Local regulatory standards and procedures. Ensure that all associates are trained in HRCAP's Safety Policies, Rules and Regulations; trained for the jobs they will be performing; trained for the equipment they will be using; and understand the potential safety hazards in their work area. Ensure that applicable personal protective equipment is available, in proper operating condition, and used for each job performed.INFORMATION PRIVACY AND SECURITY The employee may have access to Confidential Information (CI) and is required to be familiar with the HRCAP's Privacy policy related to the handling of CI, and follow all related procedures required to protect the privacy and security of CI.EDUCATION and/or EXPERIENCE Associate's degree in Criminal Justice, Education, Psychology, Rehabilitative Counseling, or closely related field and a minimum of one year of experience in providing intake, outreach and coach management/coaching activities. Bachelor's Degree preferred Bi-lingual (English/Spanish) skills beneficial. Knowledge of statewide reentry services and community providers Knowledge of crisis intervention, trauma-informed care, evidence-based practices, and gender responsive principals. Demonstrated experience/work history working with corrections or re-entry field, mental health and/or substance abuse programs. Must possess experience working with public housing residents. TANF and VIEW experience preferred Expertise in MS Office-Excel, PowerPoint, and Word Must possess and maintain a valid Virginia driver's license Criminal record check, driving record and credit report required for employment Adept at networking, building relationships, and community engagement Ability to work across the organization to deliver solutions that meet internal and external objective