IDR is seeking a Service Delivery Lead to join one of our top clients for an opportunity in Los Angeles, CA. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!
Requirements:
- Minimum 5+ years of experience defining, designing, and operating large-scale business and technology operations.
- Hands-on experience in technology delivery program management and implementing technology operations.
- Strong understanding of ITIL concepts and practical experience with ITIL best practices.
- Experience with service management technology solutions (e.g., ServiceNow, Remedy).
- Proven ability to structure, manage, and run cross-functional operational topics, including coordination between clients and service providers.
- Excellent communication skills, both oral and written, with the ability to lead and influence diverse teams.
- Ability to live and work in Los Angeles through the 2028 games.
- Experience with games operations and understanding of key ecosystem partners is a plus, but not required.
Nice to Have:
- Familiarity with AWS and Snowflake.
- Proficiency in SQL for data analysis and reporting.
Whats in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry leading organization.
Why IDR?
- 20+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Dedicated Engagement Manager who is committed to you and your success.
- Medical, Dental, Vision, and Life Insurance
- ClearlyRateds Best of Staffing Client and Talent Award winner 10 years in a row.