Location: King of Prussia,PA, USA
**Service Delivery Support Tech I**
* 933 1st Ave, King of Prussia, PA 19406, USA
* Full-time
**Company Description**
Clean Earth is one of the largest specialty waste companies in the United States providing remediation, disposal, recycling, and beneficial reuse solutions for contaminated soil, dredged material, and hazardous and non-hazardous waste. Our vast portfolio of technologies and services touches nearly every industry that generates waste including energy, infrastructure, commercial, industrial, retail, and healthcare markets.
It is our unique capability of providing a one-source, full-service solution to handle multiple waste streams from a single customer that separates us from the competition. Our processes are detailed, our due diligence is tireless, and our results provide unmatched recycling solutions for our customers with the utmost in customer service.
Every day Clean Earth takes a hands-on, dedicated approach to recycling and beneficially reusing waste that would otherwise go into landfills. Allow our team of experts to provide a customized waste disposal and recycling solution for your company, tailored to your needs, and your goals.
**Job Description**
**Primary Responsibilities (Essential Functions)**
* Use of monitoring tools to identify proactively identify and respond to issues with the infrastructure, including but not limited to:
* Servers
* Backups
* Network devices
* Bandwidth utilization
* Network performance/availability
* Helpdesk Ticket Triage, Queue Management, Incident Resolution, Project tasks as assigned
* Provide Remote End-user technical support including installation for hardware / software and peripherals.
* Provide support/guidance for End Users regarding O365 applications
* Ensure the required security and patch levels are met and maintained pertaining to SCCM / anti-Virus & Web Filtering on Servers & PCs
* Provide support for mobile devices including iOS and Android based phones and tablets
* Triage and resolve MFA related issues, ensure users enabled for MFA as appropriate
* Troubleshoot and where possible resolve hardware issues relating to infrastructure and client equipment.
* Troubleshoot and where possible resolve problems encountered in the use of site systems and desktop applications
* Where onsite/2nd line support is required, escalate to local Technical Support
* Assisting with Project work as required
**Qualifications**
**Basic Required Qualifications**
* High School Diploma or GED
* Minimum 2 years experience in customer facing support of desktop hardware/peripherals and desktop software systems
* Knowledge of the following products/technologies
+ Office365 (including but not limited to office apps, Teams, ODfB, Power BI)
+ Windows 10
**Preferred Qualifications**
* Active Directory
* Windows Server 2012 R2, 2016, 2019
* Associates/Technical Degree or 3+ years of experience in a technical support role
* Microsoft certification MCSE, MTA etc.
* A+ understanding of PC hardware
* Understanding of ITIL
* ServiceNow or other cloud-based Help Desk system
* Use of remote troubleshooting tools e.g. Zoho
* Azure
* Able to effectively plan and organize workload
* Able to work under pressure
* Able to use initiative and think outside the box
* Able to develop good working relationships with other teams
* Able to work in a fast-paced and dynamic environment with little direct supervision
**Additional Information**
Clean Earth offers competitive benefits including health, dental, vision, life, and disability insurance plans starting on the first day of employment; paid time off, wellness benefits, employee discount program, tuition assistance, and a 401k with company matching.
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
If you have a difficulty applying for any job posted on Harsco Clean Earths website because a disability prevents you from using the online system, Clean Earth offers the following alternate application procedure: Call toll free (833) ###-#### and leave your name, phone number, city and state of residence. Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job. *This line is dedicated to disability applications only. No other inquiries will receive a response.*
**Videos To Watch**
**Job Location**
Service Delivery Support Tech I
* 933 1st Ave, King of Prussia, PA 19406, USA
* Full-time