Service DesignerJob Locations US-VA-McLeanID 2024-8729Category OtherType Regular Full-TimeOverview
Credence Management Solutions, LLC (Credence) is seeking a Service Designer to support a task order within GSA COMET II.
Responsibilities include, but are not limited to the duties listed belowEducation, Requirements and Qualifications
Minimum Bachelor degree in service design, business design or a related design discipline. - Minimum of 5+ years experience designing complex service design systems for multiple touchpoints projects.
- 5+ years of experience in service design, user experience design, or related fields
- 7+ years of combined professional service design, CX, and/or UX experience.
- Strong working knowledge of the IAE user base of SAM.gov domains and FPDS.gov as applicable to the task order scope
- Ability to connect IAE user desires to SAM regulatory and functional requirements to design solutions
- Strong understanding of current quantitative and qualitative user analysis techniques
- Ability to use web analytics to understand user flows, behaviors, and burden.
- Ability to suggest metrics and perform analysis on user data to optimize digital experiences for customers
- Ability to draft user flows from start to finish with technical input
- Ability to create and evaluate low-fidelity versions of their ideas before implementing them
- Ability to bring relevant people together to help them understand the user's goal and establish a common goal.
- Ability to plan and execute system mapping, customer journeys, scenarios and service specifications.
- Analyze research data identifying and generating meaningful insights and behavioral patterns.
- Work closely with visual designers contributing to the improvement of the design quality and final user experience.
- Collaborate with design lead, product owners and leaders to drive product strategy and the development roadmap.
- Strong knowledge of user-centered design processes and passionate about solving complex Service and UX challenges.
- Strong background in service and strategic design.
- Strong skills in conducting and synthesizing research, insights and findings.
- Strong skills in structuring and visualizing journey maps, service ideation, concept communication and specification.
- Skills in visual and interaction design as well.
- Prior portfolio showcasing design solutions and strategic approaches.
- Ability to facilitate workshops and set design sprints
- Knowledge of agile approaches and techniques.
- Ability to communicate effectively with different audiences.
- A solid competency in storytelling and public speaking. You are comfortable explaining your ideas to client stakeholders and to ideate the best means to present your conceptual work.
- Attention to details and organizational approach.
- Ability to understand the impact of technology on design deliverables.
- Required to have US citizenship with the ability to obtain and maintain a Clearance if required.
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