Service Desk Agent
: Job Details :

Do you enjoy helping others? Find fulfillment in fixing the issues of troubled customers and bringing back as mile to their face and cheerfulness to their voice? Do you have a customer success first style attitude? Then our Customer Service department is the perfect opportunity for you to learn, grow, and thrive with a like-minded culture and team.Organization: Mercury Broadband is a leading provider of high-speed Internet and digital phone service. The Company was founded in Topeka, KS, after recognizing a need for Broadband Internet access in rural America. A hybrid approach to serving these last-mile customers was developed by extending high capacity fiberoptic networks with the range, reliability, and flexibility of carrier-class wireless technologies. Today Mercury Broadbands rapidly expanding network is headquartered in Kansas City and provides Internet access to communities throughout five states across the Midwest. Position Summary: Mercury Broadband is looking for an energetic and positive personality to serve subscribers by providing product and service information, making recommendations, and providing technical support. This is an entry-level position, which we provide on the job training and teach the skills required to be promoted within the company. Location: Topeka, Kansas Position Type: Full-Time Compensation: Competitive Pay Benefits: Health, Vision, Basic Dental & Life Insurance, STD, LTD, 401k, Paid Time Off, Paid Training Key Responsibilities:Provide support for customer premise equipment and personal computing devices including PCs, tablets, and routersAbility to analyze and diagnose Internet or computer related technical support issues, and aid with troubleshooting and resolving these issuesAttract potential subscribers by professionally and accurately answering product and service inquiriesMake product and service recommendations based on customer needsAddress billing inquiries and assist subscribers with their accounts in a timely mannerAddress customer concerns in a courteous and professional mannerSchedule surveys, installations, and repairs Skills and Requirements:Basic computer skills and proficiency with Microsoft OfficeBasic understanding of command lineUse of PC based applications to answer sales inquiries, maintain records, diagnose basic support issues, and provide technical assistance as neededKnowledge and ability to operate, configure, and assist with routers, switches, personal computers, tablets, and related peripheral devicesSelf-Motivated with desire to deliver exceptional and timely customer serviceCustomer service oriented and professional in appearanceAbility to communicate effectively, both orally and in writing Education Requirements:High School Degree or EquivalentAssociates Degree in PC Repair, Networking, or related field preferredCOMP TIA ACertification or equivalent preferred1-2 years Customer Service experience preferred Mercury Broadband is committed to a diverse and inclusive workplace. Mercury is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact the Human Resources Department. xmlns= you enjoy helping others? Find fulfillment in fixing the issues of troubled customers and bringing back a smile to their face and cheerfulness to their voice? Do you have a customer success first style attitude? Then our Customer Service department is the perfect opportunity for you to learn, grow, and thrive with a like-minded culture and team.PIbb82bed9ce38-31181-#######6.