Service Desk Analyst
: Job Details :

Amerisure creates exceptional value for its partners, policyholders and employees. As a property and casualty insurance company, Amerisure's promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses, as well as the health and safety of every employee. Amerisure is an A.M. Best A (excellent) rated company and services mid-sized commercial enterprises focused in construction, manufacturing and healthcare. We are ranked as one of the top 100 Property & Casualty companies in the United States, and have nearly $1 Billion of Direct Written Premium and $1.15 billion in surplus.Amerisure is recruiting for an IT Service Desk Analyst to join our team in Farmington Hills, MI. After training, this will be a hybrid position working in the office on Tuesday's and Wednesday's, and remote the remainder of the week.Position Summary:Provides effective and efficient information technology services to the organization including first level support for incident resolution and requests, alert communications, and user provisioning administration.Responsibilities:* Provide hardware and software problem resolution to both internal and external customers per service level standards.* Document all reported issues and resolutions in the incident management system.* Ensure users are updated on progress of issue resolution per service standards.* Escalate issues to the appropriate subject matter expert and or management when necessary.* Administer user provisioning and related access permissions for designated organization systems.* Maintain accurate service desk processes and procedures.Requirements:* Associate's degree or equivalent years of service.* 1 year information technology service desk or customer service experience preferred.* HDI Support Center Analyst Certification preferred.* Intermediate proficiency with Microsoft Office Suite.* Demonstrated successful ability to build positive relationships and partnerships within department, across the organization and with external customers.* Excellent organizational skills, including ability to multi-task and prioritize workload.* Excellent problem solving, critical thinking and decision making skills.* Excellent interpersonal and communication skills with the ability to interact with all levels of the organization.#LI-CR1Just as we are committed to creating exceptional value for our Partners For Success agencies and policyholders, Amerisure also remains committed to being an employer of choice. We reinforce this commitment by adhering to an Employee Value Proposition that, in part, is provided through a competitive total rewards package. Amerisure offers a Compensation & Benefits Package that includes competitive base pay, performance-based incentive pay, comprehensive health & welfare benefits, 401(k) savings plan and profit sharing. In addition to generous paid time off programs, we allow our employees flexible and remote work arrangements. If you strive for excellence and are committed to personal and professional growth, Amerisure is looking for you.Amerisure Insurance provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Amerisure Insurance complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Amerisure Insurance expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Amerisure's employees to perform their job duties may result in discipline up to and including discharge.