Location: Vandalia,OH, USA
Service Desk Analyst
GavinHeath is partnering with a client in Dayton, OH looking to add a Service Desk Analyst to their team. The role is a long term contract position.This role is a Hybrid position.The Service Desk Analyst is a member of the Global IT Service Desk Team that supports all employees and contractors in corporate, retail stores, and distribution centers.
This role is the first point of contact for users needing assistance. The analyst will respond to incidents and requests reported by users, delivering the highest level of customer service.
Must possess strong interpersonal attributes, a collaborative mindset, good judgment, clear communication skills, and the desire to help others.
Work Hours
Ability to work a flexible schedule, including mornings, evenings, weekends, and busy events such as the day after Thanksgiving, special Big Event days, and the day after Christmas, based on company needs.
Responsibilities:
Personal traits:
Customer Service skills:
IT Basics Knowledge:
Minimum Experience
1 year of Customer Service and some Technology experience or relevant certifications
GavinHeath is an equal opportunity employer. GavinHeath will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation and gender identity), national origin, disability, age, creed, ancestry, genetic information, or any other status protected under applicable federal, state, or local laws.
Service Desk Analyst - Tier 1