Posting DetailsStudent Title Classification Information Quick Link Job Number SE74824Position Information Department or Unit Name Service Desk Position Headcount 2 Position Title Service Desk Assistant Academic Year Academic Year 2024-25 Term or Semester All Academic Year Is this Role for an Undergrad or Grad Student? Either Grad or Undergrad is Fine Anticipated Pay Range $16.00 - $16.00 Pay Range Information Chapman University is required to provide a reasonable estimate of the compensation range for this position. This range takes into account a variety of factors that are considered in making compensation decisions, including experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. Salary offers are determined based on the final candidate's qualifications and experience, as well as internal equity and other internal factors. The anticipated pay range is not a promise of a particular wage.On which Campus will this work be done? Orange Approved Supervisor James Starks Supervisor Email ...@chapman.eduScheduling Please use dates within Chapman Academic Calendar(Desired Start Date 10/01/2024 Projected End Date 08/31/2024 Average number of hours per week Up to 19 HrsPosition Summary Information Job Description Summary Provide general computer support.Responsibilities
- The Service Desk assistant will provide support in the Leatherby Library to provide assistance and computer support for Chapman University end users.
- Assist users in the labs, classrooms, and public access areas with printing and computer problems.
- Assist students with ID Keycard replacement.
- Assist end users with access, computer problems and questions.
- Enter end-user incidents and requests into the Service Desk system while working with end users and follow all policies and procedures for entering and escalating tasks.
- Clean the equipment in the labs and make sure that all equipment, tables, chairs, and cabling are aligned and orderly.
- Maintain the printers in the labs and make sure they are functional and adequately supplied with paper and toner.
- Maintain the computers (Mac and PC) in the labs, classrooms, and public access areas and make sure they are operational.
- Monitor Chapman web and network services and print queues and report any failure to the appropriate IS&T department.
- Assist with equipment moves and computer deployments for the labs and classrooms and transport equipment across campus.
Required Qualifications Little to minimal prior experience. Ability to learn support process. Familiarity with Microsoft Office Suite.Desired Qualifications Candidates should have some knowledge or experience in these areas: Windows 10/11 MacOS Basic networking principles Microsoft Office suite Telephone etiquette Customer ServiceSpecial Instructions to Applicants Successful completion of a criminal background check will be required for the final candidate(s).Must have work availability: 8 am to 5 pm (Monday through Friday)Budget Information Is Federal work-study required? Yes