Job Title: Service Desk Associate 1
Location: Fort Worth, TX (100% onsite)
Job Type: Full-Time
CornerStone Technology Talent Services (TTS) is seeking a motivated Service Desk Associate I to join our Desktop Engineering team. This is an entry-level position ideal for individuals looking to develop and apply their technical knowledge in a supportive environment. You will play a crucial role in ensuring that our infrastructure runs smoothly by providing exceptional consulting services to our users regarding various technologies.
Key Responsibilities:
- Respond to calls and requests for assistance from users encountering issues with Windows-based desktop and laptop operating systems.
- Provide troubleshooting support for computer hardware, including identifying issues and resolving them efficiently.
- Monitor and support applications, ensuring they function properly for our users.
- Troubleshoot Microsoft Office and Exchange issues to ensure optimum usability.
- Assist with active directory group policy and security troubleshooting.
- Perform system imaging utilizing enterprise-level tools to ensure efficient deployment.
- Offer tier-1 level network and telecommunications support to resolve connectivity and system access issues.
- Collaborate with team members and escalate issues as necessary to ensure timely resolution.
Requirements:
- Experience: At least 6 months of experience working in a 24/7 IT Service Desk or IT Customer Service call center.
- Availability: Must be available to work any shift, including overnight, weekends, holidays, and on-call as needed.
- Preferred: Experience with EPIC systems is a plus.
Skills and Qualifications:
- Strong troubleshooting skills and a working knowledge of desktop and laptop operating systems, particularly Windows.
- Effective communication skills, with the ability to explain technical issues in user-friendly terms.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- A collaborative attitude and willingness to learn from peers and senior staff.
Why Join Us?
- Be part of a dedicated team that values professional growth and development.
- Gain hands-on experience with cutting-edge technology in a dynamic healthcare environment.
- Contribute to meaningful work that supports the well-being of children and families.
If you are eager to begin a career in IT and are passionate about providing excellent customer service, we want to hear from you! Please submit your resume and a brief cover letter outlining your relevant experience and interest in the role.