Location: Annapolis,MD, USA
Temple Annapolis a Paul Mitchell Partner School is seeking a full time and/or part time qualified Service Desk Coordinator to join our team! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our One Size Fits All and Be Nice culture creates a uniquely wonderful learning environment that attracts the most qualified staff team members who always put our Future Professionals first. Not only do we offer an education second to none, we also make time for personal and communal growth through opportunities such as FUNraising monthly team trainings, student clubs and activities, fashion shows, photo shoots and much more.
Service Desk Coordinator Role
NO WEEKENDS NEEDED!!!
The Service Desk Coordinator is professional and has sales and service experience and basic guest service communication skills. Must have basic computer software and telephone skills. The objective of a Service Desk Coordinator is to create an extraordinary experience for service guests, prospective Future Professionals, and all other school guests. He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom.
What We Are Looking For
The ideal candidate will have successful previous sales experience, as well as experience with guest service. Must be self-motivated to set, meet, and exceed goals, as well as inspire and inspect. This position requires experience in positive and effective communication, customer service resolution, teamwork, and beauty product sales.
Skills/Competencies Required:
* Experience in guest service
* Excellent organization, coaching, and communication skills
* Skills in supervision, teamwork, documentation, and return on investment
* Solid work history with verifiable references
* Passion for the beauty industry
* Honesty and professionalisM
* Experience in handling high volume phone calls preferred
The Temple Annapolis is an equal opportunity employer.