Location: Duluth,MN, USA
Job Purpose/Description
* Under the supervision of the IT Service Desk Manager, this position is responsible for providing first-tier support to St. Scholastica faculty, staff and students for services provided by the Information Technologies department. This position clearly communicates solutions in a friendly and professional manner while providing initial solutions to IT Services questions and requests. These duties will include answering emails, telephone calls, and in person visits; entering tickets and assigning to the appropriate staff in the IT Department.
Job Duties
* Assist students, staff, and faculty with technology questions and/or problems.
* Staff the Computer Support Help Desk.
* Troubleshoot audio/video equipment problems.
* Create and resolve work orders
* Report equipment problems.
Required Qualifications
* Must be a current or incoming CSS student
* Students must qualify for federal work study
* Commitment to providing outstanding customer service.
* Have the ability to work virtually and/or on campus if need be. If one is working virtually, they must have their own computer.
* Have the ability to use Google Chat as the primary mode of communication between Help Desk staff
* Interest in technology and desire to learn more.
* Availability to work a minimum of 10 hours per week.
* Strong work ethic and reliability.
* Completion of the TA Job Training course.
* Some night and weekend shifts may be required.
Preferred Qualifications
* Customer Service skills, technical aptitude.
Special Instructions to Applicants
* Must be a current or incoming CSS student.
* Students must qualify for federal work study