Job Title: Service Desk
Location: Phoenix, AZ (Hybrid Remote: Monday – Wednesday Onsite / Thursday & Friday Remote)
Pay Rate: $18 - $22/hr
Contract Duration: 18 months on W2
Required Experience:
- 2+ years of experience working in a service desk or customer service environment
- Minimum 1 year technical support experience
- Minimum 1 year phone support experience
- Experience using ITSM platforms (SmartIT / Remedy, ServiceNow, Cherwell) and remote support tools (SCCM, Software Center, Client Center Configuration Manager)
- Working knowledge of PC technical support, systems administration, networking, Windows and Mac OS
- Bachelor's or Associates degree in Information Technology or a related field is a plus CompTIA, ITIL, KCS and Microsoft certifications are a plus
Desired Skills:
- Desktop support
- Software support
- Troubleshoot application
- SCCM
- Remedy
- ServiceNow