Service Desk
: Job Details :

Title: Service Desk End Date: 06/30/2024 Candidate must be able to provide their own laptop/computer, USB headset, and a consistent internet connection. 100% Remote Coming on site may be required if there are any issues that prevent agents from working from home. Do you agree to come onsite if there are issues that preventing them from working remote?Complete Description: Minimum 1 year of experience required in help desk or call center technical Support. 3+ years of call Center experience preferred. Preferred Education 4-year college degree or equivalent technical study preferred; may accept equivalent work experience.Job Description:•Required to have a dedicated workspace at home and be able to work from home without distractions.•Receive phone calls and emails from users having problems with using computer software, website navigation, log in issues, and other related technical issues.•Escalate issues in accordance with defined procedures.•Assist users through problem solving steps.•Use available tools and resources to research and resolve technical problems.•Provide accurate information to end users in a timely manner.•Ability to multitask while interacting with customers and documenting tickets.•Adhere to established quality standards.•Ability to work in a team environment.•Complete assigned tasks.Mandatory skills Ability to type 40+ WPM, excellent time management. Certifications or Desired skills if any Experience with ServiceNow, Salesforce, or similar ticketing systems.