Service Desk Manager
: Job Details :

Schedule: Full timeAvailability: Morning, Afternoon, Evening (Includes Weekends). Shifts start as early as 7amAge Requirement: Must be 18 years or olderLocation: Owings Mills, MDAddress: 10100 Reisterstown RdPay: $19 - $19.50 / hourJob Posting: 09/24/2024Job Posting End: 10/24/2024Job ID:R0224150

Were looking for passionate people ready to collaborate, develop and be leaders. As an hourly leader at our Customer Service Desk, youll join a dynamic retail environment thats growing, with new opportunities available every day to enhance your skill set. Youll gain a deep understanding of our values, business measures and standards and operations. You will ensure the most knowledgeable and passionate people are working to help our customers have the best possible experience in our stores and with our products. If you love to work in a fast-paced, energetic environment where no two days are the same, then this is the role for you!

What will I do?

• Provide incredible service to customers and work hands-on with employees; operate lottery and Thats T.H.E. Ticket machines, administer Shoppers Club program, sell stamps and money orders, rent carpet cleaning machines, check out customers as necessary, perform refunds and exchanges, clean and maintain bottle return room
• Educate team on following policies, procedures, and guidelines, while allowing exceptions where appropriate to ensure customer satisfaction
• Find solution or resource to assist customers; respond with urgency and poise
• Manage performance and develop employees; provide resources, training, feedback, and development opportunities

Required Qualifications

• 1 or more years of work experience or a college degree
• Computer skills

Preferred Qualifications

• Experience leading a team
• Enthusiasm for and knowledge of relevant products
• Ability to quickly learn and adapt to new situations and subject matters

At Wegmans, weve long believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive pay and a variety of benefits & perks is just the start of what it means to work at Wegmans.

Whether through premium pay for working on Sundays or holidays, offering industry-leading health care coverage and wellness programs to support physical, financial, and emotional well-being, or paid time off (PTO) to help you balance work and life, weve got something for everyone.

And because we care about the wellbeing and success of every person, we recognize each person has their own unique scheduling needs. Were proud to offer flexibility in scheduling so our employees can prioritize what is most important to them. Our large, high-volume stores and 24x7 operations allow for personalized schedules that balance an employees individual needs with the needs of our business and each department.

Comprehensive benefits*

Paid time off (PTO) to help you balance your personal and work life

Higher premium pay rates for working Sundays or on a recognized holiday

Health care benefits that provide a high level of coverage at a low cost to you

Retirement plan with both a profit-sharing and 401(k) match

A generous scholarship program to help employees meet their educational goals

LiveWell Employee & Family program to support your emotional, work-life and financial wellness

Exclusive discounts on electronics, entertainment, gym memberships, travel and more!

And more!

***Certain eligibility requirements must be satisfied and offerings may differ based upon area or the company and/or position.

For 25 years in a row, our employees have put us on the FORTUNE magazines list of the 100 Best Companies to Work For. Discover what it means to work for a family-owned, mission-driven, values-based company that believes in caring, respect, empowerment, high standards and making a difference in the community. Because with a family-like atmosphere of shared support, leaders who have your best interest at heart and growth as part of everything we do, Wegmans is the place for you to do what you loveand love what you do.