A financial institution in Florida is currently seeking a Service Desk candidate.
About the Opportunity:
- Hybrid role located in Pensacola, FL
- Schedule: Monday to Friday
- Hours: 8am to 12pm cst
- Assignment Length: Ongoing (potential contract to hire)
- Start: ASAP
The Service Desk is a fast-paced environment that operates 24/7 to support our enterprise. Our Service is responsible for acting as the first point of contact for technology services, where we strive to resolve customer incidents, answer questions, and assist with submitting Service Catalog Requests wherever necessary.
Responsibilities:- Respond to inbound calls daily to provide technical support/troubleshooting
- Provide support via web queues, outbound interactions, and emails
- Leverage resources to resolve technical issues timely
- Use PC applications (e.g., word processing, spreadsheet, database, etc.) to document, maintain and report functions/activities
- Escalate requests outside of your scope when necessary
- Attend weekly staff/mentor meetings
- Remain cognizant of adherence to help promote business unit success
- Adhere to client's practices, policies, and procedures Perform other related duties as assigned or appropriate
Qualifications:- Knowledge and understanding of the information technology field
- Basic skill troubleshooting and resolving technical problems
- Exposure to enterprise systems and IT terminology
- Exposure to solving routine or standard administrative, operational, or system problems and issues
- Effective verbal and written communication skills
- Ability to leverage finesse/soft skills when interacting with end users
- Basic organizational, planning, and time management skills
- Ability to handle multiple tasks simultaneously with a high degree of accuracy
- Ability to work independently and in a team environment
- 2+ years of Tier 1 support and capabilities or similar