Job DetailsJob Location Peninsula Jewish Community Center - Foster City, CA Salary Range $18.00 - $18.00 Hourly About the PJCC: Founded by a group of enthusiastic Jewish community members, the PJCC was brought to life in a rented home in Burlingame in 1948. A place of compassion and a symbol of unity to all, the PJCC quickly became popular among many San Mateo County residents. With demand for the Center growing by leaps and bounds, the tiny house was soon too small to support the needs of its membership, so the Center was moved to a storefront in San Carlos. By 1960, due to the Peninsula's increasing population, the Board of Directors eagerly set out to find a new home yet again. In 1963, the PJCC purchased and opened a much larger facility on a 4+ acre site in the Belmont hills where it remained for the next 40 years. First formed in the 19th Century to enable new immigrants to learn English, find housing, and promote community building, Jewish Community Centers soon became a hub of activity for people of all ages. Small classes for toddlers became early childhood departments; pools and steam rooms grew into full-fledged health, wellness, and recreation departments; and, as the population aged, information and services for seniors grew. Currently, there are over 250 JCCs (Jewish Community Centers) in North America, including 17 in California alone. Although each center is unique, they share the goal of providing programs and services that reinforce the life-affirming values and proud traditions we embrace. A Peninsula Tradition Continues The PJCC proudly opened its new 12-acre home in Foster City in May 2004. This momentous occasion came as the result of years of hard work, contributions and the dedication of hundreds of individuals banding together. For over 55 years, the PJCC has worked to inspire a sense of community in San Mateo County. That dream has become a reality. For more information, visit www.pjcc.org or call 650.###.#### Summary: The Service Desk Representative is a high-profile customer service position delivering beyond our member's expectations. They contribute to member retention, as well as new membership sales. This person has the responsibility of being responsive to members; checking members in and acting as a resource for members' needs of goods and services while in the club facilities. The Service Desk Representative acts as the clubs first line of communication with members and creates a friendly and welcoming environment. Hours: 445AM-1245PM Essential Duties and Responsibilities include the following:Essential Functions •Greets members/guests enthusiastically and efficiently handle the check-in process •Answers telephone and field calls •Schedules massage appointments either in person or by phone •Assists members with purchases of retail goods and club services •Presents membership information to prospective members, as well as refer them to Member Sales Department •Works as a TEAM with all other departments Other Functions •Be knowledgeable about all programs and activities offered by PJCC •Promote club services and activities •Assist with keeping the club well stocked and clean •Maintain communication log and lost & found ledger •Handle member injury and illness incident reporting Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PJCC is an Equal Employment Opportunity Employer-Minority/Female/Veteran/DisabilityDisclaimer: This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the right to add, modify, change or rescind the work assignments of different positions and, when possible, to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this position description changes the at-will employment relationship existing between the PJCC and its employees. Knowledge, Skills, Abilities and Other Competencies
- Must be detail oriented, organized and highly responsive with a commitment to customer service
- Strong written and verbal communication skill
- Basic accounting skills, customer service skills, results oriented, basic computer skills, ability to multi-task, and commitment to the fitness industry
- Minimum GED/High School Diploma or equivalent
- AED/CPR/First Aid Certified, preferred
- Physical and Working Conditions
- Ability to stand for several hours; ability to lift 25 lbs.
- Fitness club environment.
- Must follow OSHA and PJCC safety standards
- Work Environment