Service Desk Specialist
: Job Details :

Service Desk Specialist Job Locations US ID 2024-4129 Category Defense Type Full Time Overview Amyx is seeking to hire a Service Desk Specialist for our Defense Logistics Agency contract remotely. Responsibilities Primary responsibilities include (but not limited to) Will assist in running a ticket managing system. Will work IT monitoring tools from a user perspective. Will assist with end user customer service. Will perform queue management within the ServiceNow ticketing system and resolve incidents according to SLAs. Will perform light system administration within AMPS for end-user accounts. Will monitor the AMPS application and report any technical or performance issues to management and AMPS team. Will perform regular and ad hoc reporting of metrics as required. Will attend team meetings as required. Will assist in additional tasks as assigned. Technologies used: Oracle and ServiceNow Qualifications Required: Some college experience, six months in related IT position. Must possess a 8570 IAT Level 2 and corresponding CE requirement. Must have the ability to communicate accurate information. Must possess IT-II security clearance or have a current National Agency Check with Local Agency Check and Credit Check (NACLC). Must have experience providing customer service in a help desk environment. Must be able to work on issues independently and as a part of a team. Desired Skills: Experience with DLA Experience with Oracle Identity Management Suite Experience with Oracle Cloud Infrastructure (OCI) Knowledge of Agile/SAFe Favorably adjudicated National Agency Check with Inquiries (NACI) investigation Experience serving DoD customer preferred Strong customer service decorum Experience using remote tools such as MS Teams screen sharing to assist customers. Knowledge of SAP, Active Directory, OCI are helpful. Knowledge of basic IT security principles. Attention to detail and ability to research complex issues. Benefits include: Medical, Dental, and Vision Plans (PPO & HSA options available) Flexible Spending Accounts (Health Care & Dependent Care FSA) Health Savings Account (HSA) 401(k) with matching contributions Roth Qualified Transportation Expense with matching contributions Short Term Disability Long Term Disability Life and Accidental Death & Dismemberment Basic & Voluntary Life Insurance Wellness Program PTO 11 Holidays Professional Development Reimbursement Please contact talentamyx.com with any questions Amyx is an Equal Opportunity employer. Amyx is committed to providing equal employment opportunity to all job seekers. Every qualified applicant receives focused consideration for employment and no one is discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status. In addition to federal law requirements, Amyx complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Equal Opportunity Employer- Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity. Amyx is an E-Verify employer. Amyx proudly and proactively takes affirmative action to advance employment of individuals who are minorities, women, protected veterans and individuals with disabilities. Physical Demands Employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear. Most positions require ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and providing recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee may be required to occasionally lift and/or move moderate amounts of weight, typically less than 20 pounds. Regular and predictable attendance is essential.