IDR is seeking a Service Desk Specialist to join one of our top clients in Charlton, MA. This role is perfect for a tech-savvy professional with a knack for problem-solving and a passion for providing excellent customer service. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today! Position Overview/Responsibilities for the Service Desk Specialist:
- Act as the second level of contact for handling business partners' technical support issues
- Focus on deskside support and resolution of incidents/service requests escalated from Service Desk Support Analysts or submitted via Self Service
- Conduct problem management and create solution documentation for both internal Service Desk use and business partner use
- Contract term: Through 4/25/2025
- Required education: Associate's Degree or equivalent experience
Required Skills for Service Desk Specialist:
- Advanced knowledge of Windows OS, Apple OS, Active Directory, MS Office Suite, ticketing systems, call center, mobile devices, and anti-virus/spyware
- Advanced knowledge of desktops and laptop hardware
- Experience with peripherals such as printers and desk phones
- Strong verbal, written, organization, and interpersonal skills
- Ability to prioritize large volumes of work while maintaining a high quality of service and working to strict deadlines
- Ability to use troubleshooting skills to resolve inquiries professionally and accurately
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry-leading organization
- Close-knit and team-oriented culture
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Medical, Dental, Vision, and Life Insurance
- ClearlyRated's Best of Staffing® Client and Talent Award winner 11 years in a row