An Oil and Gas Client in Tulsa Oklahoma is looking for a Customer Support Specialist to join their IT team.
- Under direct supervision, provides customer support services to internal and external customers.
- Responsible for expediting resolution of escalated issues and investigating to resolve IT support issues.
- Applies basic PC/LAN knowledge for daily troubleshooting of issues.
- Participates in defining support processes, procedures and producing reports and metrics as defined.
- Contributes to the team effort by accomplishing all related tasks as needed.
- Performs own work and provides assistance to others as directed. Job tasks, correctly performed, have minimal impact upon the viability of the organization.
- Error is readily ascertainable by the supervisor and can be corrected.
- Skills are typically acquired through an undergraduate degree in Computer Science, MIS or equivalent work experience and 1 year experience in Information Technology which includes experience in Customer Support.