Service Desk Support Tech I
: Job Details :

Provides first- and second-level troubleshooting and support for a variety of services, including but not limited to, desktop applications, printers and scanners, networking, hardware and operating systems. Understands and supports University-supported applications. May participate in on-call rotation as needed. Schedule 8 AM-5 PM Responsibilities GENERAL PURPOSE: Provides first- and second-level troubleshooting and support for a variety of services, including but not limited to: desktop applications, printers and scanners, networking, hardware and operating systems. Understands and supports University-supported applications. May participate in on-call rotation as needed. RESPONSIBILITIES: - Provides troubleshooting and resolution for technical issues related to computing hardware, operating systems, application software, email, networking, printers and scanners, backup utilities, antivirus, whole disk encryption and remote access. - Provides first- and second-level technical response ...Support, Service Desk, Customer Service, Tech, Technical, Technology, Application