Service Desk Technician I
: Job Details :

Overview:

DDN Storage is seeking great candidates to join our dynamic team of passionate customer-enabling technologists!

This is an incredible opportunity to be part of a company that has been at the forefront of AI and high-performance data storage innovation for over two decades. DDN Storage is a global market leader renowned for powering many of the world's most demanding AI data centers, in industries ranging from life sciences and healthcare to financial services, autonomous cars, Government, academia, research and manufacturing.

DDN's A3I solutions are transforming the landscape of AI infrastructure. IDC

The real differentiator is DDN. I never hesitate to recommend DDN. DDN is the de facto name for AI Storage in high performance environments - ~ Marc Hamilton VP, Solutions Architecture & Engineering | NVIDIA

DDN Storage is the global leader in AI and multi-cloud data management at scale. Our cutting-edge storage and data management solutions are designed to accelerate AI workloads, enabling organizations to extract maximum value from their data. With a proven track record of performance, reliability, and scalability, DDN Storage empowers businesses to tackle the most challenging AI and data-intensive workloads with confidence.

Our success is driven by our unwavering commitment to innovation, customer-centricity, and a team of passionate professionals who bring their expertise and dedication to every project. This is a chance to make a significant impact at a company that is shaping the future of AI and data management.

Our commitment to innovation, customer success, and market leadership makes this an exciting and rewarding role for a driven professional looking to make a lasting impact in the world of AI and data storage.

Job Description:

The Service Desk Technician will research, resolve, and respond to user questions and issues in a timely manner as well as work with other IT staff members to complete various infrastructure projects as assigned. We are seeking an individual with a high level of proficiency in computer hardware, software, and phone with other assigned duties as needed to support all here at DDN. The Service Desk Technician will provide desktop and telephony support for all company users and resolution of user problems of high complexity. This is a hybrid role and must be able to work in Chatsworth, CA.

Responsibilities for this role include but are not limited to:

• Responsible for creating and resolving all Service Desk trouble tickets in a timely manner from end-users experiencing problems with all computer-related technologies.
• Track, follow-up, and communicate to appropriate parties regarding ongoing issues, status and resolution of trouble tickets.
• Interview end-users to collect information about problems and lead users through diagnostic procedures to determine source of error.
• Troubleshoot and handle problem recognition, research, isolation, resolution, dispatch and follow-up for routine end-user problems, making repairs and corrections where required.
• Educate and instruct end-users on various application and hardware issues and train users in effective use of applications where needed.
• Escalate more complex problems and/or outages to the appropriate team members.
• Install, maintain, troubleshoot and upgrade computers, monitors and peripheral equipment, as well as configuring operating systems and software.
• Patch and/or rewire cables as required for new installations and office reconfigurations.

Requirements for this role are:

• Minimum of 1 year Service Desk work experience in all phases of desktop support preferred
• Knowledge of Windows & Mac O/S required
• Ability to multi-task and prioritize tasks based on urgency.
• Ability to learn new skills quickly with minimal guidance.
• Ability to work with all levels of corporate personnel and to convey a professional, courteous, and helpful identity of the IT Department.
• Strong verbal and written communication skills required.
• Strong customer-service orientation
• Must be a Team Player
• Must be able to lift 50 lbs.
• Occasional Travel required

Other Desirable Experience:

• Basic understanding of ITIL a plus
• A+ certification or equivalent work experience a plus
• Basic Networking understanding a plus.
• Basic understanding of IOS and Android a plus

DDN:

DDN has a very strong orientation towards these 4 characteristics and any successful employee will demonstrate these capabilities:

Self-Starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives.

Success/Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities, and is accountable.

Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful.

Innovative - Builds and improves key business processes that enhance the effectiveness of DDN. Generates new ideas, challenges the status quo, and solves problems creatively.

DataDirect Networks, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, transgender, sex stereotyping, sexual orientation, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.