Location: Jenkintown,PA, USA
job summary: The Service Desk Analyst is responsible for answering customer calls, chats and user submitted tickets. While documenting each interaction in the ticketing system. The analyst will use the information gathered to diagnose issues and resolve or route per procedures. This includes supporting a wide range of software, hardware, and network connectivity issues. Required Skills - - customer service support skills - professional written and verbal communications skills - Dependable and Reliable - Ability to work independently while remote Job Duties -The Service Desk Analyst is responsible for answering customer calls, chats and user submitted tickets. While documenting each interaction in the ticketing system. The analyst will use the information gathered to diagnose issues and resolve or route per procedures. This includes supporting a wide range of software, hardware, and network connectivity issues. Job Requirements -1 year of Service Desk is experience Desired Skills & Experience -A+ Certification, experience with remotely support customers work through software, hardware, remoted connectivity, and internet browser issues location: Jenkintown, Pennsylvania job type: Contract salary: $15 - 21 per hour work hours: 8am to 5pm education: Associates responsibilities: The Service Desk Analyst is responsible for answering customer calls, chats and user submitted tickets. While documenting each interaction in the ticketing system. The analyst will use the information gathered to diagnose issues and resolve or route per procedures. This includes supporting a wide range of software, hardware, and network connectivity issues. Required Skills - - customer service support skills - professional written and verbal communications skills - Dependable and Reliable - Ability to work independently while remote Job Duties -The Service Desk Analyst is responsible for answering customer calls, chats and user submitted tickets. While documenting each interaction in the ticketing system. The analyst will use the information gathered to diagnose issues and resolve or route per procedures. This includes supporting a wide range of software, hardware, and network connectivity issues. Job Requirements -1 year of Service Desk is experience Desired Skills & Experience -A+ Certification, experience with remotely support customers work through software, hardware, remoted connectivity, and internet browser issues qualifications: