Location: New York,NY, USA
job summary: Under limited supervision, provides a deep understanding of technical products and services along with the strong capability to translate complex information to a simplified, professional content that is easily understood by the target audience. Position will require working closely with various users to resolve technical issues through phone, email, and walk-up/desk side support. location: New York, New York job type: Contract salary: $17 - 18 per hour work hours: 11pm to 8am education: High School responsibilities: Under limited supervision, provides a deep understanding of technical products and services along with the strong capability to translate complex information to a simplified, professional content that is easily understood by the target audience. Position will require working closely with various users to resolve technical issues through phone, email, and walk-up/desk side support. Required Skills - Help Desk, 3rd shift experience, organized Job Duties - - Provide ITSD support to all users. - A strong customer focus is required; this position includes frequent interaction with associates at all levels of the organization. - Single point of user resolution for all technology devices including desktops, laptops, tablets, mobile devices, printing, wireless networking, audio/visual equipment, etc. - Use ServiceNow incident logging system to maintain incidents and requests through the complete ticket life cycle to agreed service standards and service levels. - Perform trouble call resolution, diagnosis of complex problems, advanced problem resolution, user support follow-up, and Technician interaction with other IT employees, co-workers, and outside vendors. - Provision and administer user accounts, distribution groups, and security groups in Active Directory. - Escalate to operations, solutions, infrastructure engineering, or appropriate resolver team when assistance is needed. Job Requirements - - BS/BA degree or 4+ years' experience within field - Required: 2+ years' experience in an IT related support position with in-depth knowledge of resolving software, hardware, and networking issues. Desired Skills & Experience - - Requires broad understanding and advanced technical acumen. - Skills consistently updated based on new software development and hardware technologies. - Proficient with Microsoft Windows OS, Office Suites, Exchange/Outlook, and Active Directory. - Familiarities with PC support tools and software distribution tools. - Experience using remote diagnostic tools for problem identification and resolution. - Utilizes problem solving, customer service skills, strong written, verbal and project management skills. - Must be self-motivated, strong organizational/interpersonal skills, and ability to prioritize workload. - Ability to meet specific deadlines and work under pressure. - Ability to maintain flexible work schedule. - Must be available for job-related light travel. qualifications: