Location: all cities,OH, USA
Job Summary:
Provide first and second-level support and excellent customer service for technical infrastructure including Windows devices, mobile devices, desk phones, printers, networking devices, end user applications and services along with some Active Directory administration.
Essential Job Functions:
· Provides user support for computer systems and standard corporate software products
· Provides comprehensive local and remote technical support for corporate colleagues
· Configure and install a broad range of new and used computer equipment and peripherals
· Troubleshoot an assortment of technical issues with the assistance of peers and vendors
· Conduct user training on various technical-related topics when needed
· Assist in moving, adding or changing user workstations and peripherals as needed
· Effectively prioritize support issues and tasks by documenting assigned help desk requests and following up on unresolved issues
· Assists in development of corporate policies, procedures, and standards for user support, PC hardware and software, and office automation strategy
· Coordinate handling of all PC requests. This includes the evaluation of the desired application and suitability to PC usage, determining proper configuration, purchasing, and deployment of solution
· Provides support for operating systems, virus scanning, malware and spyware removal, data recovery, and proper archive procedures
Minimum Knowledge, Skills and Abilities:
· Associates degree in a technical discipline, applicable certification. Equivalent experience may be considered in lieu of formal education or certification
· Two years' experience working in a technical operating capacity or a minimum of four years focusing on PC applications and hardware
· Requires a customer service mindset and professionalism throughout all interactions with the users
· Demonstrated experience in all Microsoft Office versions
· Demonstrated experience in Microsoft operating systems
· Knowledge of various network environments (Wi-Fi, Ethernet, etc.)
· Demonstrated ability to function in a multi-tasking environment
· Demonstrated ability to work with various levels of colleagues from top management to new hires