Location: Forest City,NC, USA
At the Friendship Automotive, our customers are friends and our Team Members are family. In 5 states and 8 cities with 18 locations, we're looking to add talent to our growing team! Come develop your career with an award-winning, customer-focused automotive group.
We're looking for a SERVICE DIRECTOR to join our team at FRIENDSHIP AUTOMOTIVE!
Responsibilities:
* Hire, effectively train, and supervise all service department personnel
* Enforce safety requirements
* Work closely with the Fixed Operations Director
* Create and exceed objectives for the department, to include an annual operating budget and marketing plan
* Maintain high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
* Match customer requirements and concerns to various service options
* Ensure the customer remains informed and updated throughout the service process
* Maintain customer follow up system to encourage repeat and referral business
* Comply with the federal, state, and local regulations for the department
* Continue education of new products, features, and accessories
* Demonstrate positive attitude consistent with Friendship culture
Requirements:
* High school diploma or equivalent
* Available to work flexible hours in a fast-paced environment
* Strong focus on providing excellent customer service
* 3 years related automotive dealership experience preferred
* Professional, well-groomed personal appearance
* Excellent communication skills
* Ability to work well in a process-driven environment
* Detail oriented and organized
* Valid driver's license and clean driving record
Benefits:
* Medical, Dental, & Basic Life Insurance
* Vision Insurance, Short-term and Long-term Disability available
* 401(k)
* Paid Time Off
* Referral Program
* Health and Wellness Programs
* Continued education & training with a great team
* Closed Sundays
* Voted Automotive News BEST DEALERSHIPS TO WORK FOR 12 years and counting!