Service/ Dispatch Coordinator
: Job Details :

Hiring- Service/ Dispatch Coordinator for a well-established HVAC company! Long-term career growth and development.Job DescriptionWe are looking for a Service Coordinator with over 2 years of dispatch experience in HVAC. The ideal candidate will be proficient with Microsoft Office and will manage the Service and Maintenance Technicians' daily schedules to maximize results.Key responsibilities include:Setting the dispatch board and technicians for service calls, ensuring that all service calls are properly completed through the technician debrief process, maintaining the on-call schedule for service technicians, and keeping the customer database updated with current information.-Additionally, the Service Coordinator will provide clear and concise communications with department managers, employees, and customers, including keeping customers informed of the company schedule and requested lead times.-Handling customer complaints and issues to a satisfactory resolution is also a crucial part of this role.Hard SkillsDispatchCustomer ServiceProficient with Microsoft OfficeSoft SkillsClear and concise communicationCustomer relationship managementProblem-solvingWork SiteThis is a fully on-site position in office in New Hyde Park, New York.About Aston Carter:Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.Diversity, Equity & InclusionAt Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:Hiring diverse talentMaintaining an inclusive environment through persistent self-reflectionBuilding a culture of care, engagement, and recognition with clear outcomesEnsuring growth opportunities for our peopleThe company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email ...@astoncarter.com ( ...@astoncarter.com) for other accommodation options.