Job Title: Service DispatcherJob Duration: 12+ MonthsEst. Pay Range $19 22/hr. on W2 Work Type Onsite Overview/ Responsibilities:
- The ideal candidate for this role will have the ability to leverage technology to enhance communication and operational efficiency of the service branch.
Responsibilities:
- Schedule and dispatch technician daily work orders for repairs while ensuring scope of work and time requirements are well communicated
- Manage prioritization of repairs while optimizing technician assigned routes to align with
job requirements
- Partner with Service Manager & Service Operations Lead to prepare bi-weekly technician schedule
- Proactively distribute work orders for jobs daily
- Adhere to scheduling guidelines and work order priority to manage schedule
- Assist with the management and recording of non-productive technician time
- Service Coordinator is responsible for joining DMB meetings daily and being prepared to discuss progress on relevant KPIs and actions to improve underperforming KPIs.
- Service Coordinator is responsible for proactively identifying actions, performing offline tasks assigned in DMBs, and escalating any blockers to ensure consistent improvement in KPI performance and field operations in general.
- The Service Coordinator is responsible for ensuring S&O guidelines & best practices are followed.
Education / Certifications
- High School Diploma / GED required
- Bachelor's degree in related field preferred
Experience/Qualifications
- 0 - 5 years relevant HVAC service industry experience preferred
- Strong experience in Microsoft Office Suite, Salesforce, and SAP