Make Your Mark and be a part of something Great!Service DispatcherLocation: Prince Frederick, MD POSITION OVERVIEW The Service Dispatcher is a critical player in the Calvert Operations team. Our Service Dispatcher is responsible for engaging with customers and technicians on behalf of our company. Their duties include answering phone calls and or emails from customers, dispatching service technicians, and assessing manpower needs. ESSENTIAL DUTIES:
- Supports all of the operations team
- Data entry; accurately
- Creates Work Orders for Customers
- Organizes notes and records in the dispatch screen
- Interacts and dispatch service technicians daily
- Generates and reviews all field purchase orders
- Answer HIGH volume of calls, listening intently to the caller's information
- Assess and prioritize calls according to the urgency
- Analyze data from previous work orders
- Help locate and generate leads for new jobs
- Following up with clients or customers to check that they're still satisfied with all services
- Determining the quickest, most effective ways to answer a client's or customer's questions
- Escalating queries and concerns
- Troubleshooting common issues with a product or service
- Follow up on the status of parts with vendors and customer
- Ensure all customers' information is updated and accurate
QualificationsTo perform this job successfully, an individual must be able to exercise independent judgment and discretion and perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. High school diploma or GED certificate required.
- Flexibility to work productively both solo and as a team member
- Ability to work under stress and remain calm during rapidly changing circumstances
- Strong work ethic and eagerness to learn
- Ability to relay information accurately in a fast-paced environment
- Problem-solving skills and willingness to collaborate
- Experience in a similar role
- STRONG organizational, multitasking, and communication skills
- Computer proficiency
- Experience using Microsoft Outlook and Office
Work Environment: This position works in a typical office environment. The noise level in the work environment is usually moderate, fast paced, must be able to multitask. Some weekend on-call hours will be expected and required.Benefits:
- Compensation is commensurate with experience, with a base salary and a benefits package
- Employer paid Medical/Dental/Vision Insurance
- 401K with Employer Contributions
- PTO
- Paid Holidays
- Employer Paid Short-term Disability and Long-Term Disability
- Employer Paid Life Insurance
- Training Classes
- And more!
Job Title: Service Dispatcher Calvert Controls is an Equal Opportunity/Affirmative Action Employer with a strong commitment to the achievement of excellence and diversity among its workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.