Job Description GPAC has partnered with a highly respected and sought-after company that is dedicated to both their customers and their employees. They are in need of a Service Dispatcher. The purpose is to maintain optimum response time to customers by providing consistent and logical scheduling for emergency service as well as scheduled maintenance. Role qualifications:
- Must partner with service staff to ensure workflow runs smoothly.
- Must be detail oriented to ensure thorough administration of functions.
- Must maintain excellent customer service attitude.
Position responsibilities:
- Monitor service calls for field, ensure all jobs are assigned (the night before) and completed as required.
- Respond to phone calls from customers and roadmen.
- Stay in contact with customers and inform them of any changes in the schedule.
- If there are parts on order through the Parts Department, maintain contact with Parts Department to ensure timely receipt of parts and reschedule return trips as needed.
- Issue repair orders for new jobs or units that are scheduled for maintenance.
- Review Open Order Analysis daily to ensure all jobs are on schedule and closed as needed.
- Assist field technicians as needed with any questions or concerns you can help with (not technical info).
- Assist SM Coordinator in the scheduling of SM's and ensure schedules are kept.
- Perform projects as requested.
Essential skills and experience:
- Ability to organize and manage multiple priorities
- Excellent telephone and customer service techniques.
- Strong computer proficiency
- Commitment to company vision and mission
Benefits
- Medical, Dental and Vision insurance
- 401k plan with employer match
- Life and disability insurance
- Critical illness and accident insurance
- Pet insurance
- Annual review program
- Paid vacation, holidays and more!
Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience to ...@gogpac.com (912) ###-#### All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.