Service Engineer
: Job Details :

Company Description

Addverb is a global robotics company, focused on providing cutting-edge solutions to improve efficiency and accuracy in intralogistics operations. With our in-house manufactured hardware and robust software, warehouse and supply chain solutions. Operating across four verticals in the intralogistics sector, Addverb offers a wide range of products and services to meet diverse needs.

Role Description

This is a full-time on-site role as a Service Engineer at Addverb, located in Indianapolis, IN Area. The role involves troubleshooting, field service, communication, technical support, and maintenance & repair tasks related to robotics, AS/RS, picking, and software systems in intralogistics operations.

Qualifications and Skills

• Bachelor's degree in Engineering or related field

• Minimum criteria: 3-5 yrs of professional work experience in installation and commissioning of automation projects.

• Currently be based in or near Indianapolis, IN Area (or open to relocate)

• Authorized to work in the USA without any Visa Sponsorship

• Experience in Automated Material Handling Systems (Conveyors, ASRS, Lifts, Robots, Barcode Scanners, Barcode Print & Apply, etc.) - preferred.

• Experience with Robotics and Automation Systems - preferred

• Troubleshooting, Technical Support, and Maintenance & Repairs skills

• Excellent interpersonal and teamwork skills

• Exposure to Kepware and other OPC server - preferred

• Familiar with CAD to read drawings (EPLAN, AutoCAD) and understand

• Exceptional interpersonal skills (customer service skills) and communication skills

• Strong Professional verbal and written communication skills in English

• Strong problem-solving and analytical skills

• Attention to detail, reporting and writing skills

• Time Management, Responsiveness, and Accessibility.

• Working on-site at project/ customer sites

• Willingness to travel 65%-75%, could be a bit more during high project seasons

Responsibilities and Duties

• Provide scheduled preventive maintenance services to contract customers in assigned areas
• Provide on-demand corrective, 24/7 emergency, and paid services to customers in assigned areas as required
• Assist with start-up services on new Addverb products as required, working closely with the assigned Installation Specialists.
• Report product quality issues to assigned Installation teams at the time of handover and file quality reports as directed/required
• Promote parts orders, provide recommended parts lists to clients and recommend inventory stocking levels to customers as required
• Conduct periodic customer care visits to monitor product performance and customer satisfaction.
• Maintain accountability/inventory of assigned spare parts (spare kit) and customers' consignment inventories.
• Assist all customers within assigned area with parts orders, consumables, repair and return of defective parts, and requests for information pertaining to their systems
• Advise Customer Care Manager of any problems or opportunities that arise within their area of responsibility
• Ensure that required administrative paperwork, Service Work Orders, Expense Reports and Downtime Reports, and start-up logs are properly filled out and processed in a timely manner
• Communicate and share information with sales personnel and support personnel as it relates to their assigned customer base

Your role will also require you to:

• Experience working in a mission-critical, on-call environment is desirable
• Ability and willingness to lift, lower, and carry objects up to 15kg., work from heights, climb ladders, and work in confined spaces
• A valid driver's license with a decent driving record with a car is preferred

Benefits:

Fully paid premium PPO/ HMO medical, dental, vision, Life/AD&D/LTD coverages for employee + 401k, Relocation Support, Cellphone and Internet Allowance.