Join our team and expand your knowledge! The Service Lane Assistant at Renn Kirby Auto Group plays a vital role in ensuring customer satisfaction and smooth operations in the service department. This position requires strong interpersonal skills, attention to detail, and the ability to multi-task in a fast-paced environment. Responsibilities:
- Greet customers upon arrival in the service lane, direct them to the appropriate service advisor, and assist with any initial inquiries or concerns.
- Assist service advisors in managing customer vehicles, including documenting vehicle condition and mileage, and coordinating loaner vehicles if necessary.
- Communicate with the service technicians to ensure timely completion of repairs and maintenance.
- Update customers on the status of their vehicles and provide accurate estimates for repair costs and completion times.
- Coordinate with parts department to ensure availability of necessary parts and accessories.
- Maintain cleanliness and organization of the service lane area.
Requirements:
- Prior experience in a customer service role is preferred.
- Strong communication and problem-solving skills.
- Ability to work in a team environment and adapt to changing priorities.
- Basic computer skills and familiarity with automotive service software.
- Valid driver's license.
Benefits:
- Competitive compensation.
- Paid time off and holiday pay.
- Medical, dental, and vision insurance options available.
- Retirement savings plan.
- Employee discounts on automotive services and vehicles.
About the Company: Renn Kirby Auto Group is a reputable automotive dealership located in Gettysburg, Pennsylvania. We pride ourselves on providing exceptional customer service and offering a wide selection of quality vehicles. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment where your contributions are valued. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.