DHR Health - US:TX:Edinburg - DaysSummary:FLSA STATUS: ? Exempt ? Non-Exempt MISSION STATEMENT: Our Mission is to improve the well-being of those we serve with a commitment to excellence: every patient, every encounter, every time. VISION: Our Vision is to create a world-class health system to advance medicine and increase access for the communities we serve by empowering caregivers to heal through compassion, knowledge, innovation, integrated care and excellence. POSITION SUMMARY: We are looking for healthcare and business marketing-minded professionals to join our team, who strive for organizational success! Individuals with integrity, strong initiative, exceptional customer service, presentation, and communication. Responsible for increasing outpatient and inpatient utilization of hospital and clinic services by educating and informing stakeholders, to include physicians, physician office staff, other health care entities, employers and the community, as applicable, about the services offered by DHR Health and the most efficient ways to access those services for their patients, members, employees, family and other constituents. POSITION EDUCATION/ QUALIFICATIONS:
- Bachelor's Degree in Marketing or related field is (preferred)
- Work experience involving marketing, sales or relevant experience (preferred)
- Sufficient proficiency in speaking, reading, and writing the English language
- Bilingual (preferred)
- Ability to work under pressure and balance many competing priorities in a positive and supportive manner
- Proficient in spreadsheet, word-processing, and presentation software (preferred)
- Excellent verbal written and interpersonal communications skills
- Ability to professionally handle exposure to confidential/sensitive information
- Excellent analytical skills
- Ability to work effectively in team environment
- Attend various sales training classes
JOB KNOWLEDGE/EXPERIENCE
- Three (3) to (5) five years' experience in a health care setting or related experience (preferred)
- Requires strong communication, organizational and analytical skills.
- Requires strong business acumen. Must present a professional image
- Requires working with frequent interruptions
Responsibilities:POSITION RESPONSIBILITIES: Create and drive Marketing strategies that develop new businesses or turn around ailing ones. Deliver innovative marketing strategies. Bring together strategic, creative and technical skills to help understand how innovation and digital capabilities can help transform their businesses for the better. Define marketing strategies, value propositions and strategic imperatives for growth that reduce marketing costs, increase speed-to-market, establish and elevate brand standards and simplify digital delivery. Proven customer acumen and relationship building skills in a healthcare environment Experience interfacing with both internal team members and external customers as a part of a solution-based process Experience collaborating with, supporting and driving marketing goals for the organization Clear thinking skills with the ability to synthesize complex issues into simple messages Solid process orientation, demonstrated resource management and allocation experience, with the ability to perform multiple tasks simultaneously. Analyze data and manage marketing needs for multiple service lines Maintain knowledge of current trends in industry Strategically markets services to assigned market area Responsible for maintaining a pipeline of prospective business, tracking all efforts and activities, and providing reports to leadership regularly Effectively expand utilization of DHR Health services and affiliated physicians Always using Positive Language Meets with internal and external stakeholders to develop relationships that will lead to volume. Exercises professional discretion regarding sensitive and/or confidential issues. Utilizes effective communication and diplomatic skills when dealing with internal and external stakeholders. Liaises with appropriate stakeholders to bring forth issues identified related to service, operations, scheduling, and other barriers Maintains rapport with stakeholders to promote effective community health care provider interaction and appropriate utilization. Develops relationships and meets regularly with individuals and organizations in order to improve communications and education Manages and prioritizes multiple tasks and regularly reevaluates priorities according to business needs Effectively communicates changes in policy and/or new services and programs Assists in problem solving and acts as a liaison to provide resolution as needed Prepares reports to document and communicate activities Stays abreast and adheres to current Stark, HIPAA and IRS regulations in accordance with policies. Monitors regular reporting to meet/exceed quarterly targets. Researches, analyzes and monitors assigned areas to identify potential new business or improve current service offerings. Coordinates or participates in activities related to physician/employer/community events such as new physician orientation, CME conferences, physician office education meetings, health fairs, benefit fairs, chamber of commerce events, advisory groups, focus groups, luncheons and outreach introductions. Participate in the development of program-specific web pages and marketing materials. Identifies opportunities to develop new business and assists with development and implementation as assigned. Facilitates relationships with stakeholders to increase effective and efficient professional interactions as needed. The employee will also perform other reasonably related business/job duties as assigned. DHR Health reserves the right to revise job duties and responsibilities needed to complete assignments Other information:LINES OF REPSONSIBILITES: (Chain-of-command)1. Director ? 2. Executive VP CUSTOMER SERVICE: Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including: Commitment, Accountability, Respect, Excellence and Service.AGE SPECIFIC:Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirement relative to his or her age. AMERICANS WITH DISABILITIES ACT: (ADA): A. Essential Duties: Indicated by bold print within performance standards, preceding individual numbered criteria.The following table provides physical requirements that will be associated with, but not limited to, this position: Light/moderate lifting up to 20 lbs, from the floor to shoulder height. YesKneelingYesMust be able to assist other employees with lifting more than 20 lbs.YesWalkingYesLight/moderate carrying up to 20 lbs.YesStanding/SquattingYesStraight pullingYesSittingYesPulling hand over handYesPushingYesRepeated bendingYesStooping/BendingYesReaching above shoulderYesClimbing StairsYesSimple graspingYesClimbing LaddersNoDual simultaneous graspingYesDepth Perceptions neededYesAbility to seeYesIdentify ColorsYesOperating office equipmentYesTwistingYesOperating mechanical equipmentYesCrawlingNoAbility to read and writeYesAbility to CountYesAbility to hear verbal communication without aidYesOperating Personal VehicleYesAbility to comprehend written/verbal communicationYesOther: Ability to deal with stressYesOSHA CategoryIIIB. Working Conditions: The individual spends over 95% of his/her time in an air-conditioned environment with varying exposures to noise. There is protection from weather conditions but not necessarily from temperature changes. The position does have low exposure to malodorous, infectious body fluids from patients and some minimal exposure to noxious smells from cleansing agents. C. Occupational Exposure: This position has minimal to no exposure to blood, body fluids, or tissues and is an OSHA Category III (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Person who performs these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way. D. Aptitudes: HIGH 1 2 3 4 5 6 LOWIntelligence: General learning ability: The ability to catch on or understand instructions and underlying principles. Ability to reason and make judgments. 3 Verbal: Ability to understand meanings of words and ideas associated with them, and to use them effectively. To comprehend language, to understand relationships between words, and to understand meanings of whole sentences and paragraphs. To present information or ideas clearly. 3Numerical: Ability to perform arithmetic operations quickly and accurately. 2Spatial: Ability to comprehend forms in space and understands relationships of plane and solid objects. Frequently described as the ability to visualize objects or two or three dimensions, or to think visually of geometric forms. 2Form Perception: Ability to perceive pertinent details and objects or in pictorial or graphic material to make visual comparisons and discriminations and see slight differences in shapes and shadings of figures and widths and lengths of lines. 3Clerical Perception: Ability to receive pertinent details and verbal or tabular material. To observe differences in copy, to proofread words and numbers, and to avoid perceptual errors in arithmetic computation. 2Motor Coordination: Ability to coordinate eyes and hands to fingers rapidly and accurately in making precise movements with speed. Ability to make a movement response accurately and quickly. 3Finger Dexterity: Ability to move hands easily and skillfully. To work with fingers in placing and turning motions. 3Manual Dexterity: Ability to move hands easily and skillfully. To work with hands in placing and turning motions. 3Eye-Hand-Foot Coordination: Ability to move the hand and foot coordinately with each other in accordance with visual stimuli. 3Color Discrimination: Ability to perceive and respond to similarities or differences in colors, shapes, or other values of the same or different color. To identify a particular color, or to recognize harmonious or contrasting color combinations, or to match color adequately. 3I have read and reviewed my job description with my supervisor or designee and I understand the job I am expected to perform. If applicable ____________ certification will be completed within _________ time frame of hire/transfer date.Employee Signature: Date: Transfer/Hire Date Effective: .