Service Management Specialist ITIL/ServiceNow Integration Lead - 529501255
: Job Details :


Service Management Specialist ITIL/ServiceNow Integration Lead - 529501255

BEPC Inc. - Business Excellence Professional Consulting

Location: Austin,TX, USA

Date: 2024-12-22T06:31:31Z

Job Description:

Position Details

Job Title: Service Management Specialist ITIL/ServiceNow Integration Lead - 529501255

Category: Applications/Software Development

Employment Type: Full-Time

Maximum Pay Rate: $44/hour

Solicitation Reference Number: 529501255

Description of Services

The role involves leading IT service management projects, implementing ITIL-based processes, and guiding the maturity of Infrastructure and Operations using Service Management methodologies.

Key Responsibilities:

  • Develop and manage IT Service Management (ITSM) processes and initiatives.
  • Integrate ITIL governance processes into existing infrastructure operations.
  • Oversee service quality improvements while balancing costs and business objectives.
  • Manage IT service tools such as ServiceNow and Remedy.
  • Collaborate with teams across diverse backgrounds to resolve service-level issues.
  • Translate technical concepts into business terms to align with organizational goals.
  • Ensure adherence to project management best practices.

Candidate Qualifications

Minimum Requirements:

  • 8+ years: Experience with ITSM and ITIL governance processes.
  • 8+ years: Demonstrated ability to act strategically and tactically.
  • 8+ years: Strong communication, presentation, and facilitation skills.
  • 8+ years: ITSM knowledge, including implementing IT best practices.
  • 8+ years: Understanding IT outsourcing and managed services.
  • 8+ years: Analytical skills and experience with statistical principles.
  • 8+ years: Experience with ServiceNow and Remedy.

Preferred Qualifications:

  • 5+ years: Proficient in Remedy On Demand.
  • 4+ years: ITIL V3/V4 certification and PMP certification.
  • 4+ years: Experience in business process engineering and technical writing.
  • 4+ years: Experience supporting external business partners with ServiceNow.
  • 3+ years: Training experience.
  • 1+ year: Experience with ServiceNow security operations and DevOps tools.

Terms of Service

Start Date: January 20, 2025

End Date: August 31, 2025

Total Hours: Up to 1,500 hours

Work Hours and Location

  • Location: Austin, Texas 78751.
  • Work Hours: Monday through Friday, 8:00 AM to 5:00 PM (excluding Texas state holidays).
  • Candidates must already reside in Texas.

Other Special Requirements

  • The position is subject to HHSCs criminal background checks and compliance requirements.
  • Candidates must sign integrity and cybersecurity training agreements before starting.
  • Interviews will be conducted via Microsoft Teams.

Apply Now!

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