Excellent management level opportunity! Bemana is recruiting on behalf of a well-established company that offers the highest quality ice machines and service to a variety of industries. They are looking for a Service Manager to oversee the Mamaroneck, NY branch. This is a great opportunity that you don't want to miss! What's In It For You?
- Competitive salary + bonus.
- Company vehicle + gas card.
- Cell phone & laptop.
- Medical, Dental & Vision.
- PTO + Sick Time.
- Endless training and growth opportunities.
Job Duties
- Create and maintain preventative maintenance schedule.
- Coordinate work order schedule with Technicians and customers.
- Responsible for ensuring technicians are following SOPs.
- Responsible for technicians' yearly performance reviews.
- Maintain inventory and parts that the Field Technicians use.
- Manage equipment refurbishment ensuring work is completed to standard.
- Follow-up with customers regarding maintenance satisfaction as well as auditing work done to ensure all standards are met and maintenance work is carried out effectively, correctly, and thoroughly.
- Responsible for ensuring all parts are returned and submitted for warranty on schedule.
- Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services taking care of any customer concerns or complaints quickly and professionally.
- Maintain and monitor metrics for Service, PM, and Refurbishment processes.
Requirements:
- 7+ years of experience as a Service Manager or similar role in the HVAC/R industry.
- Technical knowledge of HVAC/R systems, heating systems, air conditioning systems, and refrigeration systems.
- Proven ability to manage a team of 10+ technicians.
- Fire Code and Regulation certification required.
- On-site attendance required with 40% field service assistance potential.
- EPA Certification preferred.
Application Process If your experience matches the description above, submit your resume, and one of our recruiters will be in touch to tell you more about the position and learn more about your experience and aspirations. If your experience does not match this job description, we still encourage you to reach out to one of our recruiters, so we can learn about your professional aspirations for future job openings. About Bemana Bemana provides recruiting services to the nation's equipment and industrial sectors. Our clients and candidates value us for our specialized recruiting expertise, vast knowledge of the equipment and industrial job market, and ability to solve their most challenging employment needs. We have successfully recruited thousands of top-level professionals filling a wide range of management, sales, engineering, and technical positions across the nation. Welcome to Bemana and we look forward to getting to know more about you. Referral Program Bemana offers a $500 reward for referrals that lead to a hire. So, if this job or location is not for you, but you know someone that might be interested, send them this link and we'll send you a check if they get hired. Terms & conditions apply.